Worst online protal
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During the start of this month (10-October) I applied online but i didn't get any email and it was showing first payment deducted but error while setting direct debit.
I tried multiple times. When I checked with customer care they were unable to see anything. However, When i checked with bank they mentioned there were 4 future debit payments scheduled from plusnet. But when checked again with plusnet they were unable to see anything.
Worst Customer care
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After that Customer care person suggested the transfer of service. However When i called again on 19th, another customer care person mentioned that the transfer is not possible so a new account has to be created with new order(So my first 10 days wasted). A new order was created on 19th-OCT.
On 25-OCT, we got email for providing the existing line number. We provided the number on 27-OCT. When we didn't see any activity till 31st-OCT, I called the customer care today. When I called again they mentioned 'Oh ! its a transfer of service and existing owner has to call'.
If this is the case, why new account was created. I already mentioned everything from the beginning, why the customer care provided wrong information and created new order. Also No communication to customer about what is required to complete the order.
I am really very upset and now thinking to leave Plusnet. Already My 1 whole month is wasted. Nor I will recommend anyone.
