Plusnet Uncaring and Inhumane I.E. What a Load of Do!
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Plusnet Uncaring and Inhumane I.E. What a Load of Do!
12-07-2015 12:08 PM
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I used to respect the recommendations of Which but I shall think again in the future!!!!!!!!!!!
Thanks plusnet for doing us proud!!!!!!!!!!!!!
Dick:red All caps tile edited as per forum rules.
Re: Plusnet Uncaring and Inhumane I.E. What a Load of Do!
13-07-2015 9:55 AM
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I'm really sorry about this.
I can see that what we did to intervene manually yesterday at around 11am was set to go through within 24 hours.
Please let me know if this is still a problem after roughly that time today.
I'll keep an eye on this thread.
Re: Plusnet Uncaring and Inhumane I.E. What a Load of Do!
14-07-2015 6:10 AM
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Re: Plusnet Uncaring and Inhumane I.E. What a Load of Do!
14-07-2015 10:04 AM
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Re: Plusnet Uncaring and Inhumane I.E. What a Load of Do!
22-07-2015 1:28 PM
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Re: Plusnet Uncaring and Inhumane I.E. What a Load of Do!
22-07-2015 2:48 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet Uncaring and Inhumane I.E. What a Load of Do!
22-07-2015 3:16 PM
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That sounds like rubbish to me! If an invoice has been generated then, yes, it's difficult( nay impossible) for the PlusNet systems to correct it before it's paid. It sounds like your billing date is the 3rd of the month and the calls will not have actually been billed yet (unless going over the allowance causes an intermediate bill to be generated). I've certainly seen the situation with a referral of mine where calls were charged erroneously because the Anytime package hadn't been applied. This was reported prior to billing date and the call charges were corrected prior to any invoice being generated.
Quote I decided to have a live chat to sort this out and was told that until the invoice is generated on the 3rd, of what she didn't say! that it is not real so can't be altered.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet Uncaring and Inhumane I.E. What a Load of Do!
22-07-2015 3:28 PM
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If you cancel the DD instruction, I'll make sure myself or a colleague gives you a call to take a card payment of the correct amount on the 3rd after we've adjusted the bill to removes the incorrect charges (Call charges, call barring charge and non-DD charge)
Re: Plusnet Uncaring and Inhumane I.E. What a Load of Do!
22-07-2015 5:26 PM
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Maybe we're both right here. Certainly in the case I outlined above, the erroneous charges were not invoiced. Now it may be as you say Harry, that these were not adjusted UNTIL the invoice was produced BUT they certainly did not get charged on the monthly bill. Maybe they were automatically credited when the invoiced was produced...
Quote I'm not sure why you have been advised otherwise
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet Uncaring and Inhumane I.E. What a Load of Do!
03-08-2015 5:30 PM
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Re: Plusnet Uncaring and Inhumane I.E. What a Load of Do!
03-08-2015 7:31 PM
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Re: Plusnet Uncaring and Inhumane I.E. What a Load of Do!
04-08-2015 11:27 AM
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