cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet STILL advising mobile users not to use 0800 to contact them.

Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Plusnet STILL advising mobile users not to use 0800 to contact them.

Come on Plusnet, please catch up.  Angry
From 1st July 2015 Freephone numbers have been free to call from UK mobiles - surely a company in the telecoms business is aware of this: http://consumers.ofcom.org.uk/news/simpler-call-charges/
Quote
Freephone will mean free
Also as part of UK Calling, from the start of next month Freephone numbers (beginning 0800 and 080Cool will become free for consumers to call from mobile phones, just as they generally are from landlines.

But, if you can find it, the telephone numbers on the Plusnet website seem to ignore this:
https://www.plus.net/home-broadband/contact/
Quote
Customer support
From landlines: 0800 432 0200
From mobiles: 0345 140 0200
7.30am - 10pm, every day
Please have your username and password handy.

Quote
Customer sales
From landlines: 0800 432 0080
From mobiles: 0330 123 0170
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday
If we're closed you can use our Sales Enquiry form and one of our sales advisors will call you back.
Please have your payment details ready if you'd like to place an order.

People on basic pay as you go (or anyone who has used up their inclusive minutes) will be charged for calling the suggested 0345 or 0330 numbers!
With long call waiting times for customer support this could potentially cost someone a fair bit.  Angry
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
2 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,483
Thanks: 646
Fixes: 58
Registered: 21-09-2009

Re: Plusnet still advising mobile users not to use 0800 to contact them.

I flagged this up on the 14th August in this thread. https://community.plus.net/forum/index.php/topic,142735.0.html
HarryB needs to get a bigger stick and start hitting people to get them to make those changes.  I have also informed OFCOM of this too.
Plusnet Help Team
Plusnet Help Team
Posts: 5,326
Thanks: 486
Fixes: 180
Registered: 01-01-2012

Re: Plusnet still advising mobile users not to use 0800 to contact them.

Let me chase this up.
[EDIT]
This will be updated as soon as we can.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team