Plusnet Nightmare / Worst Service Ever
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Plusnet Nightmare / Worst Service Ever
30-12-2015 12:44 PM
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talked to 14 different people, on phone and chat line,broadband put back to 15th , 18th , 24th, 29th, now 5th january,
then today 30th told it is on , 52 days they have had my money, over 7 hours on phone calls , 3 hours on chat , can never get a manager, now complaining to offcom , and financial ombudsman, they went into contract with me on 8th November, and never supplied there part of contract,
absolute joke .
[Moderator's note by Dick (Strat) Title changed at OPs request.
Plusnet Nightmare / Worst Service Ever
30-12-2015 12:50 PM
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Once our suppliers had updated their records to show the phone order was complete, we then had to replace your broadband order as they had cancelled the original order due to the initial problems with the phone order.
As a new order had been placed, automation sent confirmation of 05/01/16 in line with the date the order had committed for, however due to problems with the previous order, our suppliers had agreed to expedite the new order. Once the expedite had gone through, we were advised by our suppliers the services would be active on 29/12/15, however I understand this was delayed slightly and the order completed today.
Unfortunately the delays were largely out of our control, but I can see we did do all we could to resolve the issues and get you online as soon as possible.
Plusnet Nightmare / Worst Service Ever
30-12-2015 3:46 PM
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Quote from: HarryB Unfortunately the delays were largely out of our control, but I can see we did do all we could to resolve the issues and get you online as soon as possible.
This really is shocking, this continuous separation of what PN does and what OR does. Whilst Harry has explained a timeline of events, it was only done in response to the OP complaining on here. It doesn't sound like PN kept the OP informed of this chaos and why it was happening. And yet, PN has the audacity to say they did all they could to resolve the issues. How about starting with at least letting the customer know what is going on and why. It just seems confusion reigns until a member of staff from here gets involved then explains what actually happened.
Not good enough Plusnet.
Plusnet Nightmare / Worst Service Ever
30-12-2015 5:04 PM
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Plusnet Nightmare / Worst Service Ever
30-12-2015 7:03 PM
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I somehow doubt that the OP would have the information you posted had he/she not complained on here.
So by all means come on here and defend your position, but I still say not good enough Plusnet. And given the OP is not a happy camper, do you honestly believe Plusnet could not have done any more to bring back some confidence in your service to the OP? If the answer is no then I think it says a lot about the customer service culture at PN and also explains why these issues keep happening.
adie:green removed quote as per link:rules]
Plusnet Nightmare / Worst Service Ever
30-12-2015 7:20 PM
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Some of these notes were following conversations between the customer and our staff and some were updated when we had received updates from our suppliers.
Plusnet Nightmare / Worst Service Ever
30-12-2015 7:30 PM
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Quote from: aly55 over 7 hours on phone calls , 3 hours on chat , can never get a manager
I still don't think PN have done enough here. Or maybe the OP just enjoys talking to PN for long periods and wasn't trying to get any issue resolved?
At the end of the day, you will be judged on the service you provide. The OP wasn't happy.
Plusnet Nightmare / Worst Service Ever
30-12-2015 10:58 PM
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as stated had no phone line for 7 days , no broadband for 20 days, yet they had my money for 53 days,
14 people i have talked to , and every time an excuse, would i ever recommend this company no,
no internet over xmas nightmare,no skype for grandchildren abroad, no banking .
Total shambles from plus net , wish i had never changed from ee.
Plusnet Nightmare / Worst Service Ever
30-12-2015 11:07 PM
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Plusnet Nightmare / Worst Service Ever
30-12-2015 11:23 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Plusnet Nightmare / Worst Service Ever
30-12-2015 11:37 PM
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can you please repost where it was , as so people can see and answer my post, not bob the builders post , which i answered to.
thank you
Re: Plusnet Nightmare / Worst Service Ever
31-12-2015 2:28 PM
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appreciated.
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