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Plusnet 'Forgot' to order my Dad's phone line, don't worry he's only 87

esgem123
Newbie
Posts: 1
Registered: 16-04-2013

Plusnet 'Forgot' to order my Dad's phone line, don't worry he's only 87

He can wait another 4 weeks, after all he's only living alone and probably won't need to call anyone....
Shocked and appalled at the attitude, the long call wait times, the lack of concern for the elderly, the inability to manage a new install with 4 weeks notice. For a company that sells on good honest customer service, I am just amazed they are allowed to trade. Will likely cancel my own account as well.
1 REPLY
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Plusnet 'Forgot' to order my Dad's phone line, don't worry he's only 87

Hi there,
I'm really sorry about this. I can see our provisioning team have rebooked the appointment for you, unfortunately as per the ticket the original order was cancelled and we weren't notified by our supplier. I realise this isn't a good first experience, and very much hope things get better from here on.