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Plusnet Customer Survey

madjbright
Grafter
Posts: 184
Registered: ‎09-06-2007

Plusnet Customer Survey

At 12:57 today  received an e-mail from Ruth Moyer, ICM Research with the above subject asking me to complete a survey. Tonight at 20:27, just 7hrs 30mins later when I attempt to complete the survey I am told that it is over? Oh well, another mail for the trash.
2 REPLIES
ChrisL
Grafter
Posts: 734
Thanks: 4
Registered: ‎13-12-2007

Re: Plusnet Customer Survey

I trash spam without opening it....  Wink
Chris
Community Gaffer
Community Gaffer
Posts: 5,275
Thanks: 599
Fixes: 5
Registered: ‎04-04-2007

Re: Plusnet Customer Survey

Basically, those surveys are after a certain number of responses.  It looks like in between you receiving the email and opening it, we got all the responses we needed and ICM closed the survey.  We are feeding back to ICM that the messaging doesn't look that smart.  It would be nicer to say something like "Thanks for offering to help, but we've now received the number of responses we need."  (needs work obviously Wink )
Kelly Dorset
Broadband Service Manager