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Plusnet Assist

megmew
Newbie
Posts: 1
Registered: 17-02-2014

Plusnet Assist

Got a new laptop running Windows 8.1.
Tried to download PlusnetAssist as I found it helpful on my old ageing Vista laptop.
Apparently it doesn't work - yet? - on Windows 8.1.
What a shame as I note it's part of my subscription, anyway.
Otherwise highly satisfied with PlusNet help on installing PlusNet Protect on the new all singing, all dancing laptop!
Another add on I find really useful.
20 REPLIES
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Plusnet Assist

Good grief, you must be one of the few people I've ever seen that thought Plusnet Assist was helpful  Cheesy
I hope you can survive without it, you can always ask for help here Wink
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Plusnet Assist

Quote from: megmew
Apparently it doesn't work - yet? - on Windows 8.1.

now or never, i don't believe it's actively been worked on.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 26,695
Thanks: 918
Fixes: 10
Registered: 10-04-2007

Re: Plusnet Assist

Most experienced users think that not being able to run it is a good thing as it stops people being tempted to use it!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Plusnet Assist

If it isn't being worked on, then it should be removed, as it causes more hassle than it is worth,
& also ties up support, when members ask why it doesn't work / is there a workaround to get it working, etc
However when I asked if it was going to be removed I was told NO it isn't, going to be removed
Superuser
Superuser
Posts: 3,188
Thanks: 1,619
Fixes: 11
Registered: 10-04-2007

Re: Plusnet Assist

I think that Plusnet marketing need to take the opportunity to review the effectiveness of the Plusnet Assist product in the package details for ALL of their current Broadband offerings.
It has not even worked within its limited claims for a number of years and zero effort has been put into fixing it, so retire it before it gets even more embarassing..
I'm sure the ASA would expect even a 'Free gift' to work. Grin
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Plusnet Assist

Last remark, good point Maurice.
Community Veteran
Posts: 26,695
Thanks: 918
Fixes: 10
Registered: 10-04-2007

Re: Plusnet Assist

That's a very good point. It is shown as one of the key features of the packages (see attached). Interestingly, it is NOT shown when you look at the broadband only options.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Plusnet Assist

Well clearly that needs to be removed asap, must watch the TV ads in more detail too  Roll eyes
Community Veteran
Posts: 26,695
Thanks: 918
Fixes: 10
Registered: 10-04-2007

Re: Plusnet Assist

If any relatively new users want out of their contract I think that as Plusnet assist is shown as one of the key features they could claim it's Plusnet has broken the contract and hence avoid the termination charges.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Plusnet Assist

Hi megmew,
I think you have shocked the board at your satisfaction with Plusnet Assist!
As for everybody else, this is something that I mentioned here: http://community.plus.net/forum/index.php/topic,132011.0.html
I do understand that it's pretty silly how it only supports browser versions from about 3 years ago, and it's something I'm working to bring to the attention of our higher-ups.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Superuser
Superuser
Posts: 3,188
Thanks: 1,619
Fixes: 11
Registered: 10-04-2007

Re: Plusnet Assist

Quote from: MattyC
....., and it's something I'm working to bring to the attention of our higher-ups.
Matty

I find it astounding that getting attention for a brand affecting, potential legal liability is so difficult.
M
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Plusnet Assist

I bet if the courts ordered it 10 minutes ago for it's removal, it would of been removed in time for Christmas on year xxxx.pending, as PN would say they need to work out a strategy as their are many factors to be considered & staff to be consulted in the 1st instance(s), as why it cant be pulled immediately.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Plusnet Assist

TORPC, that really not true.
As MattyC has mentioned, he's getting this looked at. If any changes need to be made, they will.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Plusnet Assist

Frankly, I'd dump it and put the resources into something more useful  Wink