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Plusnet 8 month ignore my broadband issue

roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

Plusnet 8 month ignore my broadband issue

I paying for broadband 80/20 8 month and I still get only 20/5.Tryed contacting plusnet but no reply.They ignore feedback,call or text msg.Very bad support, highly not recommended this provider.If you dont want help me,than please let me know and cancel this service without fee.Thanks
15 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Plusnet 8 month ignore my broadband issue

Your previous fault closed at the end of June/start of July. If you are having problems you'd need to reopen a fault ticket at https://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

Re: Plusnet 8 month ignore my broadband issue

So you just closed my fault and you no fix?..great job,excellent support..please cancel my broadband right know without fees.I know that Im not english man but I still paying money for service what you not gave to me.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Plusnet 8 month ignore my broadband issue

We asked you for new dates to reschedule an appointment, you didn't reply so the fault timed out.

 

I'm afraid we don't accept cancellation via the forum, you'd need to give our customer options team a call for that.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

Re: Plusnet 8 month ignore my broadband issue

Im text you back 4 times but you no respond.Tryed call no one pick up phone for one hour when I holding on line.So it is your fault,bad support!!!I will move this čase to my later.Very bad company.I think that brexit made some change, because I see result.
roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

Re: Plusnet 8 month ignore my broadband issue

can you please explain to me how to cancel broadband if no one pick up phone?
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Plusnet 8 month ignore my broadband issue

wait on the phone until someone does answer.
roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

Re: Plusnet 8 month ignore my broadband issue

this is really smart..spend 3 hour on phone and no one pick up..Plusnet just waist my time..like I said bad support..and who will pay my phone bill?..paying for broadband money,service is poor and extra money for phone..worste provider on world..Plusnet looking only for own profit..dont care customer feeling...not recommended that is all..bad,bad,bad company
Community Veteran
Posts: 1,255
Thanks: 182
Fixes: 30
Registered: 13-08-2015

Re: Plusnet 8 month ignore my broadband issue

How are you testing, wired or WiFi? What are your sync speeds?

Calls to PlusNet are Free, so why would you need someone to pay? They are not three hours to answer.

If you can explain your problem in some detail, people may be able to help you.

 

 

Moderator
Moderator
Posts: 17,050
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Registered: 06-04-2007

Re: Plusnet 8 month ignore my broadband issue

Moderator's note by Mike (Mav)

Unhelpful post removed

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

Re: Plusnet 8 month ignore my broadband issue

tested by wired,no idea what is sync speed and hot to check it.Im not engineer.Not my job.I paying for 80/20 and if plusnet not able give to me this speed why offer this?And you have right Im not waiting 3 hours on phone but I waiting 3 times per hour.After one hour automatically my call plusnet cancel...so I dont understand how contact plusnet.Why plusnet dont call me?..I know why, because plusnet dont care customer.
Moderator
Moderator
Posts: 25,991
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Registered: 14-04-2007

Re: Plusnet 8 month ignore my broadband issue

roberto2212 wrote:

I paying for 80/20 and if plusnet not able give to me this speed why offer this?

You are paying for up to 80/20.

Customer and Forum Moderator.

roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

Re: Plusnet 8 month ignore my broadband issue

ok so if I get max 20/5 why I need pay for package 80/20..?Plusnet said when I checked postcode and engineer is well that I can get max 70/16...So why plusnet laying customers?This is really waist of my time...bad but really bad company!!!!Just I ll be counting days to end of my contract..
roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

Re: Plusnet 8 month ignore my broadband issue

I see that you dont want help me what I expected!
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Plusnet 8 month ignore my broadband issue

Strat is a customer, not a member of staff.

 

I posted earlier in the thread advising that you need to report a fault, this hasn't been done yet. Please do so if you'd like us to help get the issue resolved.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff