d) After it was collected, PlusNet did nothing about it in terms of refunding the charge
e) Only has something (possibly) been done about it now because I came on this forum to moan about it.
And tell me, what measures are in place to ensure this doesn't happen again next month. Because past experience tells me it will.
It's just as well you are corroborating this because any normal person hearing the fiasco I've had for the past 2 months would never have believed even half of it.
There was a ticket on your account to monitor your direct debit. Had you not posted here, our support team would have picked this up shortly after and refunded the money.
Anoush Mortazavi
Operations Assurance Professional
Plusnet
