cancel
Showing results for 
Search instead for 
Did you mean: 

Please tell me this isn't true!

Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Please tell me this isn't true!

Seen on Plusnet's Facebook page:

I need to quickly point something out to you guys, I was walking past your contact centre in Marlborough Street, Leeds today and noticed something quite alaming. I noticed as I walked past the building you don't seem to have any blacked out windows, yes they are tinted but it didn't stop me from seeing a customers personal account information on one of your monitors. A girl sat right by the windows with her computer monitor on an angle so this allowed me to see all of the customer information. Do you guys know about Data protection? Clearly not! I would recommend and especially in a ground floor contact centre that you have blinds or blacked out windows. Thankfully I'm not a Plusnet customer.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
14 REPLIES
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Please tell me this isn't true!

regardless of the monitor position or tints/blinds, he/she must have been pretty close to the window on the outside to be able to read something on a monitor inside the building.
was he/she purposely trying to look inside?
Community Gaffer
Community Gaffer
Posts: 3,315
Thanks: 2,048
Fixes: 74
Registered: 22-02-2016

Re: Please tell me this isn't true!

It would also be pretty obvious they were looking inside too as they probably would need to cup their hands around their eyes to block out sunlight in order to see through the blacked out windows. People inside would see this and should call security. The sheffield office doesn't have any computer screens facing the blacked out windows (I walk past them every day) and even if they did, you'd have a hard time seeing anything at all.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Please tell me this isn't true!

What makes you think they would call Security Jack? Clearly they aren't security conscious and probably wouldn't think of the fact that they person could see customer details on a monitor, they'd probably just wave at the person if they even spotted them Shocked

@jelv I think I'd just forward that information to the ICO, that will pretty much guarantee some action being taken. I doubt any communication to the lower echelons of PN staff would see any action whatsoever.

Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Please tell me this isn't true!

of course, we are taking the word of an anonymous person posting on facebook that this actually happened.
not saying it's made up, but if the person was that concerned why didn't they just go to reception and report their concerns there and then.
Community Veteran
Posts: 5,829
Thanks: 839
Fixes: 1
Registered: 23-09-2010

Re: Please tell me this isn't true!

Well if it wasn't true a plusnet staff member would turn up and say so.GrinGrinGrinGrinGrinGrin

Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Please tell me this isn't true!

Maybe they had a bus or a train to catch. There are all sorts of reasons why people don't do what you (or I) might think obvious or sensible. I've been in similar situations where I maybe could/should have taken  some action about something but not wanted to get involved for whatever reason at the time. Where did it say the person posting of Facebook was anonymous? and even if it was, to even suggest the possibility of this being made up is ridiculous, such an individual would had you have had a very vivid imagination.

As I mentioned, I doubt reporting such an issue to lower echelons of staff - that includes people on Reception - would ensure the correct action. Reporting to the ICO would ensure that the correct level of Management/Legal were contacted to look into the issue.

Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Please tell me this isn't true!


jaread83 wrote:

It would also be pretty obvious they were looking inside too as they probably would need to cup their hands around their eyes to block out sunlight in order to see through the blacked out windows. People inside would see this and should call security.

After sunset? They wouldn't need to cup their hands and they probably wouldn't be seen from inside!


 

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Browni
Aspiring Hero
Posts: 2,283
Thanks: 777
Fixes: 46
Registered: 02-03-2016

Re: Please tell me this isn't true!

@billnotben damned if they do and damned if they don't Grin

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Please tell me this isn't true!

there any many people with vivid imaginations on facebook.
reporting it to the ICO, the person will need to give very specific evidence, not just a "i looked thru a window and saw this".

i still find it rather difficult to fully believe.
they would have had to be really close up to the window to be able to read anything on a monitor.
and if they were that close up then one wonders why they were that close up.

and they are anonymous in that we don't know who they are, what agenda they have, or if it is indeed a real profile.
many factors to consider.

and i clearly said that i wasn't saying it was made up, but i'm not taking at full face value either.
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Please tell me this isn't true!


chenks76 wrote:
of course, we are taking the word of an anonymous person posting on facebook that this actually happened.

Far from anonymous! It's in the visitor posts on https://www.facebook.com/plusnet/posts_to_page/

FB post.jpg

Note the comment from Plusnet which seems to acknowledge the issue.

 

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Please tell me this isn't true!


chenks76 wrote:
reporting it to the ICO, the person will need to give very specific evidence, not just a "i looked thru a window and saw this".

You work for the ICO? Reporting a very specific location, building name/address and company name and information seen, IS specific evidence. Anyway let's hope the response on Facebook ensures the correct attention is actually given. Other than that, I stand by what I said and can't be arsed to waste any more time on this issue.

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Please tell me this isn't true!

This has been flagged up internally and is in hand.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
St3
Aspiring Champion
Posts: 2,608
Thanks: 498
Fixes: 5
Registered: 13-07-2012

Re: Please tell me this isn't true!

Maybe it was a plusnet customer looking to see if his support ticket has been replied too  CheesyThumbs Up

Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Please tell me this isn't true!

Nope - he was probably checking to see if there were actually any support staff in there!

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)