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Please nudge a ticket (#37903888)

stallan
Grafter
Posts: 282
Registered: 02-11-2007

Please nudge a ticket (#37903888)

I've put a comment in the thread in the Fibre Trials section earlier this week, but no reply...
Nothing moved with regards to the ticket (even an acknowledgement would be good)
Ticket #37903888
Cheers
7 REPLIES
Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Re: Please nudge a ticket (#37903888)

Hi stallan,
I know from experience that the trials tickets aren't monitored as actively as normal tickets and it may take up to 2 weeks to get a response on them.
Hopefully someone will notice now you've posted here and give it the required nudge.
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Please nudge a ticket (#37903888)

Hi stallan,
As avatastic says, there's a delay on answering trial tickets at the moment but I'll give Dave a heads up for you today.
grudkin
Grafter
Posts: 169
Registered: 30-03-2009

Re: Please nudge a ticket (#37903888)

Other tickets are also not getting a responce either! Shocked
I have a ticket waiting regarding Interleaving! Sad
Any Plusnet Staff care to take a look? Huh
Ticket #37798121
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Please nudge a ticket (#37903888)

grudkin,
Jojo's picked this up already via your post in broadband and routers.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
stallan
Grafter
Posts: 282
Registered: 02-11-2007

Re: Please nudge a ticket (#37903888)

Cheers Matt...  I'd like to get on the trial before it closes or at least be registered from PN's perspective.
matt_2k34
Grafter
Posts: 1,300
Registered: 09-07-2007

Re: Please nudge a ticket (#37903888)

from experience with plusnet
registering an interest you should be ok regardless Smiley
also, afaik the trial will run until PN has its own fibre product (uhm?) Smiley
grudkin
Grafter
Posts: 169
Registered: 30-03-2009

Re: Please nudge a ticket (#37903888)

Quote from: _Adam_Walker_
grudkin,
Jojo's picked this up already via your post in broadband and routers.

Really? Huh
That's strange! Shocked
Seems like I got ignored!  Cry
Still no reply to Ticket #37798121