Planned maintenance info - if Zen can do it why can't Plusnet?
Quote from: JayG This his been on-going since 28/1 and is getting worse - would someone from CRT PLEASE advise whether this is due to maintenance at or affecting SHARROW exchange customers (it is in PlusNet's 'home city' after all. ::))
If it isn't could you please look at my line stats - if necessary I will raise a ticket, although there are still no drops I'm aware of other than at the times listed in this thread.
Well, a deafening silence from CRT, one further single loss of sync at 0602 on Tues 24th Feb, none since (now Fri 27th Feb.)
Zen status checker reported maintenance possibly affecting my connection in the early hours of 26th Feb, but no apparent drops here.
I think it's fair to conclude that you are basically on your own if suffering repeated overnight losses of sync, and can only look for a pattern to them and hope they are due to prolonged maintenance work. The Zen broadband status checker is better than nothing, but certainly hasn't accounted for the entire sequence of drops I have experienced.
Yours, nervously, JayG.
Not in poor Jem16's league, but had my username rung a bell you would probably recall that I have done a great deal of monitoring for one reason or another over the last 4 months, but thanks anyway! 
1 loss of sync and 1 PPP drop early this morning (Sun) - the first since Tuesday (at any time of day or night.)
1 loss of sync and 1 PPP drop early this morning (Sun) - the first since Tuesday (at any time of day or night.)
I have spent sometime re-reading this thread in an attempt to make some constructive response - that is going to be difficult.
I feel there is a number of unfair comments made in this thread by various parties which a small amount of research may have avoided!
All that was considered in his other very long thread.
I don't think JayG gave upon that thread, neither come to that did I. It was still on my list to go back to, to see if anything new had come up that could help pin-point the causes. This thread clearly shows that there is something new.
Not entirely true, I agree it's unlikely that all the drops are down to local exchange maintenance. JayG's list shows only some may be accounted for by such work. The Zen status checker suggests that local exchange maintenance might be responsible for some drops
Unfortunately, the document that you get from the link given by CP3 in reply #11 is 2 years out of date. Whilst it's disappointing that no-one has found out whether BTw work may have affected JayG's connection, there have been cases where it's been more certain that possibility exists, yet getting information out of BTw can be like getting blood out of a stone and so no-one bothers to check.
As mentioned by CP1 in his first response to this thread, the PEW issue has been raised several times before, whilst some of his own SS notices have been more informative of late (thanks for that Chris), I have seen some SS notices in the past with more exchange detail, but they are very rare.
That, as you ought to know, particularly as you had posted in his long thread and should have re-read, would likely be a complete waste of time especially as it has been done previously and there was nothing further that could be done. In cases like this where on the face of it there isn't any obvious explanation for the issues, the frustration leads one to blame what might seem to be anything reasonable. JayG is no doubt tearing his hair out, as would I be if I had a similar problem, I suggest you recall your issues at Tunnel Top before you discovered the true cause.
Probably a reasonable hope for something new that has arisen where there is some evidence that local exchange work may be going on, but otherwise .........................................but a thread on here means you aren't entirely on your own
@JayG
To be perfectly honest, I don't think there is any point in pursuing this thread any further. The topic of the thread title has been raised a few times before and putting my cynics hat on, I don't think Plusnet have any intention of improving the reporting of PEWs and we will have to continue to rely on the likes of Zen and Andrews & Arnold. Even BT Business status information can be helpful on occasions.
As far as your issues are concerned, perhaps post a brief summary of the recent & latest incidents on your thread where all the history is there. Maybe something that hasn't been looked at or thought of, or a different way of looking at it, may come up to help find the cause of the issues.
I feel there is a number of unfair comments made in this thread by various parties which a small amount of research may have avoided!
Quote from: AndyH Do you have any electrical devices that might be going on/off during these times?
All that was considered in his other very long thread.
Quote from: Townman It appears that the other thread did not reach any particular conclusion, but some of the graphs there look grim - those problems need to be resolved. I see that you've had help from one of the best forum members around here for these problems - Anotherone - seems like you gave up on that activity?
I don't think JayG gave upon that thread, neither come to that did I. It was still on my list to go back to, to see if anything new had come up that could help pin-point the causes. This thread clearly shows that there is something new.
Quote from: ejs I don't think it's likely that the number and kind of drops you experienced could possibly be attributed to night time work at your exchange.
Quote from: Townman There is no evidence that these drops are due to maintenance... but you seem to know best. Good luck!
Not entirely true, I agree it's unlikely that all the drops are down to local exchange maintenance. JayG's list shows only some may be accounted for by such work. The Zen status checker suggests that local exchange maintenance might be responsible for some drops
Unfortunately, the document that you get from the link given by CP3 in reply #11 is 2 years out of date. Whilst it's disappointing that no-one has found out whether BTw work may have affected JayG's connection, there have been cases where it's been more certain that possibility exists, yet getting information out of BTw can be like getting blood out of a stone and so no-one bothers to check.
As mentioned by CP1 in his first response to this thread, the PEW issue has been raised several times before, whilst some of his own SS notices have been more informative of late (thanks for that Chris), I have seen some SS notices in the past with more exchange detail, but they are very rare.
Quote from: JayG Without that information no-one is in a position to rule anything either in or out as a possible cause, and until I see similar drops occurring during daytime/evenings, and/or anything untoward in the DSL stats, I don't feel I have a technical fault I can realistically raise a ticket for.
Quote from: Townman If you want help looking at repeated disconnects, can you please gather and post the information requested in the speed issues thread under ADSL. Alternatively raise a fault report here - http://faults.plus.net
That, as you ought to know, particularly as you had posted in his long thread and should have re-read, would likely be a complete waste of time especially as it has been done previously and there was nothing further that could be done. In cases like this where on the face of it there isn't any obvious explanation for the issues, the frustration leads one to blame what might seem to be anything reasonable. JayG is no doubt tearing his hair out, as would I be if I had a similar problem, I suggest you recall your issues at Tunnel Top before you discovered the true cause.
Quote from: JayG I think it's fair to conclude that you are basically on your own if suffering repeated overnight losses of sync, and can only look for a pattern to them and hope they are due to prolonged maintenance work. The Zen broadband status checker is better than nothing, but certainly hasn't accounted for the entire sequence of drops I have experienced.
Probably a reasonable hope for something new that has arisen where there is some evidence that local exchange work may be going on, but otherwise .........................................but a thread on here means you aren't entirely on your own
@JayG
To be perfectly honest, I don't think there is any point in pursuing this thread any further. The topic of the thread title has been raised a few times before and putting my cynics hat on, I don't think Plusnet have any intention of improving the reporting of PEWs and we will have to continue to rely on the likes of Zen and Andrews & Arnold. Even BT Business status information can be helpful on occasions.
As far as your issues are concerned, perhaps post a brief summary of the recent & latest incidents on your thread where all the history is there. Maybe something that hasn't been looked at or thought of, or a different way of looking at it, may come up to help find the cause of the issues.
Quote from: Townman JayG,
There is no evidence that these drops are due to maintenance... but you seem to know best. Good luck!
Well, at least you've got it half right, although I could have done without the dismissive sarcasm!
The point is I don't 'know best', in fact the more I find out the less I actually know!
As Anotherone has very supportively pointed out, I had the line checked out during the previous 'CRC tsunami saga', and despite the drops the line parameters have remained stable throughout this latest saga.
The timing of the drops, which with the odd late evening exception have ONLY been in the early hours of the mornings, luckily doesn't impact on my usage of the connection, and are likely to be caused by something extremely difficult to track down, so I've had to make a judgement, all things considered, as to whether raising a ticket is likely to pay dividends.
In the meantime of course, I can only hope that, like the massive CRC bursts, the sync drops just go away.
Agree with AO that there is little point pursuing the subject of the publishing of planned maintenance information, because it clearly isn’t going to happen, and because there is a possibility there is some relationship between the previous problems and the current ones, I shall update my previous thread as suggested.
Current DSL stats (12 days router uptime but further overnight drops, so FEC/CRC/HEC errors reset):
Uptime: 0 days, 4:27:32
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 888 / 12,003
Data Transferred (Sent/Received) [MB/GB]: 198.49 / 3.41
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 16.7 / 37.0
SN Margin (Up/Down) [dB]: 14.5 / 7.3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 326 / 0
Loss of Signal (Local/Remote): 37 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 8,489 / 0
FEC Errors (Up/Down): 129 / 61,200
CRC Errors (Up/Down): 0 / 230
HEC Errors (Up/Down): 0 / 3,750