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Phone only

FIXED
Ivy
Interested
Posts: 2
Thanks: 1
Registered: ‎19-09-2017

Phone only

Been trying to get my phone fixed openreach turned up on my door step last Friday, without notice (lucky I was home ) left saying it was fixed, but didn't work again by Saturday lunchtime.. getting through to Plusnet had been a trial, Tried chat first they cut me off, then back in queue number 21. Rang Plusnet this morning at 7.30 am when office opens, got a message saying 45 minute wait..HOW CAN THAT BE WHEN THE OFFICE HAS ONLY JUST OPENED. Still waiting for a working phone 

4 REPLIES 4
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Phone only


@Ivy wrote:

Rang Plusnet this morning at 7.30 am when office opens, got a message saying 45 minute wait..HOW CAN THAT BE WHEN THE OFFICE HAS ONLY JUST OPENED.

Given the perennial long queues on the phones, maybe several dozen other customers were all asking the same question at 7:30 this morning.

If you want the best seat in the house, move the cat
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BT technician (Retired)
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Phone only

Fix

Hi there.

 

Sorry to hear your phone service isn't working.

I've sent the fault report back to Openreach to further investigate.


We'll be in touch via the ticket on your account when we have more info.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ivy
Interested
Posts: 2
Thanks: 1
Registered: ‎19-09-2017

Re: Phone only

Hooray repaired now thanks

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Phone only

Success!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team