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Phone only

FIXED
Ivy
Newbie
Posts: 2
Thanks: 1
Registered: 19-09-2017

Phone only

Been trying to get my phone fixed openreach turned up on my door step last Friday, without notice (lucky I was home ) left saying it was fixed, but didn't work again by Saturday lunchtime.. getting through to Plusnet had been a trial, Tried chat first they cut me off, then back in queue number 21. Rang Plusnet this morning at 7.30 am when office opens, got a message saying 45 minute wait..HOW CAN THAT BE WHEN THE OFFICE HAS ONLY JUST OPENED. Still waiting for a working phone 

4 REPLIES
198kHz
Aspiring Champion
Posts: 3,488
Thanks: 421
Fixes: 11
Registered: 30-07-2008

Re: Phone only


Ivy wrote:

Rang Plusnet this morning at 7.30 am when office opens, got a message saying 45 minute wait..HOW CAN THAT BE WHEN THE OFFICE HAS ONLY JUST OPENED.

Given the perennial long queues on the phones, maybe several dozen other customers were all asking the same question at 7:30 this morning.

Remember you are unique - just like everyone else
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 443
Registered: 21-04-2017

Re: Phone only

Fix

Hi there.

 

Sorry to hear your phone service isn't working.

I've sent the fault report back to Openreach to further investigate.


We'll be in touch via the ticket on your account when we have more info.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ivy
Newbie
Posts: 2
Thanks: 1
Registered: 19-09-2017

Re: Phone only

Hooray repaired now thanks

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 443
Registered: 21-04-2017

Re: Phone only

Success!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team