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Phone calls incoming - knackered - also ticket handling times

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Phone calls incoming - knackered - also ticket handling times

http://portal.plus.net/supportpages.html?a=212 shows inbound call handling at a steady 5 so I assume it collapsed under the strain
However this is why I posted - is it actually correct and, if so, a big improvement
2 REPLIES
gofaster
Rising Star
Posts: 367
Thanks: 12
Registered: ‎01-08-2007

Re: Phone calls incoming - knackered - also ticket handling times

It says (and still does)
Quote
Last updated: November 28, 2014, 9:33 am

So it's probably knackered rather than improved.
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Phone calls incoming - knackered - also ticket handling times

Thank you for bringing this to our attention. I've raised it as internal problem id 83850.
Tony
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 Tony T
 Plusnet Help Team