Phone calls incoming - knackered - also ticket handling times

[#1]

http://portal.plus.net/supportpages.html?a=212 shows inbound call handling at a steady 5 so I assume it collapsed under the strain
However this is why I posted - is it actually correct and, if so, a big improvement

[#2]

It says (and still does)

Quote

Last updated: November 28, 2014, 9:33 am

So it's probably knackered rather than improved.

[#3]

Thank you for bringing this to our attention. I've raised it as internal problem id 83850.
Tony