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Phone Troubleshooter - is it working for you?

Community Gaffer
Community Gaffer
Posts: 504
Thanks: 240
Fixes: 1
Registered: 11-05-2015

Phone Troubleshooter - is it working for you?

Hi guys

 

I'm after some help, please Smiley

We're having some reports of customers not having the best experience when trying to diagnose an issue with their phone line, however, we're really struggling to pinpoint what the exact issue is.

 

If I could ask a few of you to login to https://www.plus.net/my-account/tools/phone-troubleshooter/ & go through the steps & let me know what you see - does it produce an error? Does it time out etc? If you can then message me with your username I can then check in the background what's happened & close off any unnecessary tasks.

Thanks in advance

Liam

 

5 REPLIES
Adamtemp
Grafter
Posts: 35
Thanks: 3
Registered: 12-06-2016

Re: Phone Troubleshooter - is it working for you?

message sent

GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) now on a 21cn exchange wwstal 80/20 fttc
Community Veteran
Posts: 1,497
Thanks: 240
Fixes: 31
Registered: 13-08-2015

Re: Phone Troubleshooter - is it working for you?

It seemed to be OK, but then it reported:

"Oops, something seems to have gone wrong"

Superuser
Superuser
Posts: 3,188
Thanks: 1,619
Fixes: 11
Registered: 10-04-2007

Re: Phone Troubleshooter - is it working for you?

Just tried a minute ago and got.

Service Unavailable

The service is temporarily unavailable. Please try again later.

Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Phone Troubleshooter - is it working for you?

clicking the link gives:

 

Something's gone wrong...

We're sorry. There's been a problem, but don't worry, we're working hard to fix it. In the meantime, try refreshing your page.

If that doesn't work, contact us to report the problem.

 

 

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Gaffer
Community Gaffer
Posts: 504
Thanks: 240
Fixes: 1
Registered: 11-05-2015

Re: Phone Troubleshooter - is it working for you?

Thanks guys, seems we do have a problem then! We'll get straight on to it.

 

Thanks!