Pathetic service

sparkymarcopolo · ‎22-04-2015

My experience with upgrading to fibre has been an utter joke!

Between plusnet and btopenreach, I'm surprised anyone gets a completed install.

They say the mark of a company is how something is sorted out when there is a problem....well from what I've seen PlusNet have been dismal this time around!

Townman · ‎22-08-2007

Your installation is not exactly a simple one as you reported back in February … and were not happy with the necessity to engage with the survey process at that time. Therefore you went for a 5G solution instead. What changed?

https://community.plus.net/t5/My-Order/Let-s-track-my-order-together-and-see-what-happens/m-p/199902...

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

sparkymarcopolo · ‎22-04-2015

What I was not happy with the first time round was confidence in what PlusNet advised in conjunction with Openreach. My 5G is working fine so I decided it would make sense to get the fibre installed since it wouldn't impact on my connectivity.

Almost three months later and after the initial part of the internal work being done (which in itself was poorly carried out), a BT engineer turning up on a Saturday morning unannounced, coupled with message after message to PlusNet and conversations with BT about what needs to be done and what they want to do I've no confidence in them.

I'm not prepared to take time off work when between PlusNet and BT, lack of contact and especially when BT call me from what sounds like a call centre in Mumbai from someone who hasn't a clue!