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Panicking after all the reviews

Anonymous
Not applicable

Re: Panicking after all the reviews

Quote from: Anotherone
Careful we don't go off-topic chaps, it's Brako's thread don't forget  Wink

Tongue
Brako
Dabbler
Posts: 18
Registered: ‎01-12-2014

Re: Panicking after all the reviews

If my installation is due Friday, when will I expect to receive the modem/router/thingymejig? I remember when I signed on that the ops lad said a couple of days, but do they have a specific courier so I can track the item rather than waiting in on each of my days off work?
Could be a good week this week. Get my sofa today (hopefully) blinds fitted tomorrow (hopefully) and then the new ISP on Friday.
artmo
Aspiring Champion
Posts: 19,524
Thanks: 421
Registered: ‎12-08-2007

Re: Panicking after all the reviews

Fingers crossed Smiley Smiley
Chris
Legend
Posts: 17,724
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Registered: ‎05-04-2007

Re: Panicking after all the reviews

Quote
If my installation is due Friday, when will I expect to receive the modem/router/thingymejig?

The engineer will bring the modem, however no router was requested during signup that I can see, so we're not currently going to send one out. Did you request one during the signup?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
mikko
Grafter
Posts: 288
Registered: ‎30-07-2007

Re: Panicking after all the reviews

When I signed up for FTTC with PN in December 2012 I didn't have to request a router, one was automatically sent (for which I paid postage only) and BTOR brought the modem. Have things changed? Have they gone to Modem/router combined  (in one box) or something?
I wondered why the OP would have to request a router.
Chris
Legend
Posts: 17,724
Thanks: 600
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Registered: ‎05-04-2007

Re: Panicking after all the reviews

When you signed up there was no option to not take the router, after feedback from customers who didn't want to be forced into using our hardware we allowed this to be a choice.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Brako
Dabbler
Posts: 18
Registered: ‎01-12-2014

Re: Panicking after all the reviews

Hi Chris,
I've probably made a mistake there. I have no idea of the difference between a modem and a router. Will the modem allow for appliances in different rooms to be connected without ethernet cables? My Virgin ADSL Netgear router/modem does that.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,522
Fixes: 479
Registered: ‎01-01-2012

Re: Panicking after all the reviews

Thanks for your time on the phone this morning.
As we discussed a router has been ordered and fingers crossed it should be with you in time for the engineer install
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Panicking after all the reviews

Quote from: Brako
Will the modem allow for appliances in different rooms to be connected without ethernet cables?

The router will.
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Brako
Dabbler
Posts: 18
Registered: ‎01-12-2014

Re: Panicking after all the reviews

You know what. Despite my first comments/concerns in my original post, I can only thank the Plus.Net team for putting me at ease as well as keeping me up to date.
After posting about the router thing, Plus.Net then contacted me and informed me on how to get a router to solve multiple appliances requiring net connections.
Many thanks chaps. You've been great on your part, as have the forum members on here. Now to wait like a patient Ninja Monk and prepare for Friday's installation.
Townman
Superuser
Superuser
Posts: 23,002
Thanks: 9,591
Fixes: 160
Registered: ‎22-08-2007

Re: Panicking after all the reviews

Good luck with Friday, I really do hope it goes well for you.
...all this is needed now is for the BTOR (or sub-contractor) to not turn-up and thereby sour the feel good factor!  I am not sure that is quite what was meant by "...and now we are in the lap of the gods..."
If Carlsberg did telephones they would not use BT!  Cheesy

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Panicking after all the reviews

Trust you to bring beer into it - do CAMRA approve of Carlsberg  Tongue
I hope all goes well on Friday  Brako Wink
NorthEasterner
Aspiring Pro
Posts: 1,873
Thanks: 64
Fixes: 3
Registered: ‎25-09-2012

Re: Panicking after all the reviews

Hi Brako
My family relative is on Virgin Media ADSL and they have not received any communication whatsoever regarding all ADSL customers being automatically switched over to TalkTalk.
Due to past experience I told them to stay clear from TT and join Plusnet or BT. 
If you don't mind me asking Brako, how did VM tell you what was happening and when it was happening? As I don't want my relative getting caught up in a lot of mess with TalkTalk.
NE
Ex Plusnet Fibre customer. Sky Ultrafast (G.Fast) Customer using a Sky Hub 4.2. If you wish to say thanks, please click the thumbs up Thumbs_Up
Brako
Dabbler
Posts: 18
Registered: ‎01-12-2014

Re: Panicking after all the reviews

No one at Virgin ever contacted me about any of this, North Eastener. I didn't even know this was happening with Virgin until I decided to switch to Plusnet and someone mentioned it in this thread. I still don't know the full story but, yeah get them away from Virgin ADSL. Virgin are amazing with cable, but the ADSL was horrible.
Also. My router from Plusnet already arrived today. Quick delivery indeed.
dick:quote
NorthEasterner
Aspiring Pro
Posts: 1,873
Thanks: 64
Fixes: 3
Registered: ‎25-09-2012

Re: Panicking after all the reviews

I agree with you about the ADSL and cable.
The ADSL is truly shocking and old technology, my relative is on a 21CN enabled exchange and quoted 7mbps from other providers, however VM only provide 2mbps on a good day.  Very bad for Netflix and general browsing etc..!
Fibre is 'supposed' to be coming to the exchange in Spring '15 but my relative still holds their breath to that day!
I'll convince them to get off VM but they definititely need to keep the email address, however It'll be better for them to set an account up with Outlook or Gmail.
Also shokcing due to lack of communication about the switch from VM to TT
NE
Ex Plusnet Fibre customer. Sky Ultrafast (G.Fast) Customer using a Sky Hub 4.2. If you wish to say thanks, please click the thumbs up Thumbs_Up