PN are charging me for their error

[#1]

Hi Peter,
As I mentioned, I'll be refunding you £15.95 when your payment clears.

[#2]

well It left mine this morning, Bank Holiday Monday, then A Weeks Hols the next Sunday, but Hotel has Free WiFi 8), Dont want to rook you, the Feature charge is not on the next prelim bill either  £0.99

I forgot the £0.50 referral in my calcs

[#3]

@ Onlyme
I don't want you to think that I've been ignoring this thread.
I should be able to get these charges removed for you next week - I'm afraid it won't be today, but I should get some movement on it on Monday.

[#4]

That's commitment.
Working on a Bank Holiday! 

[#5]

I meant Tuesday

[#6]

It seems like theres a lot of problems involving all these talk/phoneinternet packages...I think Ill give them a swerve for now...
Is it worth the bother plusnet?...forget the competition, its a market that epople are constanly changing from one provider to another anyway...better just to stick to the internet?

[#7]

@ Jameseh
Just logged in having been absent for a few days.  Re your reply #32; are you saying that PN are not going to charge me for the ACR for the past 4 months?  If so, I would like to thank you for your effort and this has certainly restored my confidence in Plusnet.  Thanks to everone who has contributed to this thread and shown their support. 

[#8]

Yes - I'm trying to get some developer time this afternoon.
I'll keep you posted.

[#9]

Having seen a post elsware, does this just apply to Metronet, or to F9/Free-online/PlusNet as well?

[#10]

It's only on Plusnet (F9 & Free-Online) Home Phone/Talk where anonymous call reject was taken.

[#11]

Oh it was just the pen name that fooled me

[#12]

@Jameseh
Any news yet, did you manage to get an amendment on my impending charges?.  My billing period ends next week.

[#13]

Hiya,
I'll give you a call in a sec.

[#14]

Or not if you're not available to answer it
I should *hopefully* have a developer free to work on this with me today.
The problem is that the actual problem which caused your problem was actually mainly a case of us refunding customers who had paid too much for features and you got caught up in that with the increased cost to ACR

[#15]

Sorry James, I was out and left my mobile at home.  I will leave it to you now and won't bother you again, thanks for your help.