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PN (Metronet) billing after leaving - my 'heads up' to PN

mikko
Grafter
Posts: 288
Registered: 30-07-2007

PN (Metronet) billing after leaving - my 'heads up' to PN

I'd like to give PN a 'heads up' to prevent my being continuously billed after leaving as there are signs that this is about to happen.
After receiving my MAC it was all agreed with Metronet (PN) that I would receive a refund so that final payment would be £12.23.
I've now received an email that they're going to take £18.75.
During recent email/ticket correspondance PN said "These fees will be processed once we have received confirmation that you have migrated away successfully".
It looks as if PN have not received the confirmation. I've been with another ISP since Jan 12th. I notice many complaints from people on these fora that they continue to be billed after migrating away (due mainly to the BT notification issue I suppose & to give PN the benefit of the doubt).
Could PN please try to get confirmation from BT of my migration so that I don't fall into the same trap?
Please refer to ticket No. 31647180.
Thanks,
Mikko
(PS: posted similar to this elsewhere as a reply at http://community.plus.net/forum/index.php/topic,82750.0.html  but thought it better to start a new topic).
6 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: PN (Metronet) billing after leaving - my 'heads up' to PN

Hi mikko,
I've left myself a note and will also take the ticket you've raised as a personal to make sure you get the refund as soon as the transaction is complete. Sorry we didn't pick up on the migration.
mikko
Grafter
Posts: 288
Registered: 30-07-2007

Re: PN (Metronet) billing after leaving - my 'heads up' to PN

OK and thanks a lot.
mikko
Grafter
Posts: 288
Registered: 30-07-2007

Re: PN (Metronet) billing after leaving - my 'heads up' to PN

Matt,
Nothing happened so far except £18.75 being taken by DD. See attached.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: PN (Metronet) billing after leaving - my 'heads up' to PN

Our systems haven't picked up that it's cleared yet, however I can see from your attachment that it has. I'll go and create a refund from a previous invoice. You should have it back in your bank in a few days. Sorry about that.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mikko
Grafter
Posts: 288
Registered: 30-07-2007

Re: PN (Metronet) billing after leaving - my 'heads up' to PN

Refund received.
Thanks and BFN
Smiley
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: PN (Metronet) billing after leaving - my 'heads up' to PN

No problem, bye for now Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff