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PAYG 10GB special product specification

Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

PAYG 10GB special product specification

Has anyone got a copy of the specification of the PAYG 10GB (now increased to 15GB) special from when it was announced? There's nothing about it in the product archive.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: PAYG 10GB special product specification

Hi jelv,
I'm asking around now for this. Bear with us and I'll get back to you ASAP.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: PAYG 10GB special product specification

Jelv,
The spec is the same as this with the only difference being a 10gb allowance rather than the 15.
http://www.plus.net/support/broadband/products/archive/broadband_payg_archive.shtml
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: PAYG 10GB special product specification

I'd been there and I believe that the special included something different for VoIP. My broadband phone control panel shows "Broadband Phone Evenings & Weekends UK: 2000:00 remaining (offpeak)" which doesn't match up with the 120 minutes in the information you linked. I'm especially interested in knowing if there was a specific price to upgrade VoIP to anytime.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: PAYG 10GB special product specification

We believed them to be the same so it may be that the spec page is wrong. You've definably got 240 mins per month. Mand is checking something for me so we'll come back to you again when we've looked at what our database says...
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: PAYG 10GB special product specification

Will there be an archive copy of the email sent out announcing the availability of the special deal? I'm guessing there would have been a copy on my closed tickets, but of course you deleted everything going back that far! Cry
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: PAYG 10GB special product specification

Ticket history doesn't go back that far. No matter though we've cracked it, it was a specific surf and talk special offer:
http://www.plus.net/press/press_releases/170106.shtml
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team