PAC not transferred - A day and a half later!!!!!!!

[#1]

I have had the misfortune of transferring my SIM to Plusnet. I should have read the warning signs and taken heed of various well-known review sites, as the process thus far has been dire. I am still waiting for an update and its been a day and half. I have spoken to 2 managers and one helpdesk operative regarding this and no-one can offer me a meaningful update of any description. The service I have experienced thus far is pathetic and shambolic. Plusnet may be doing someone proud, but it certainly isn't me.

[#2]

Hi @JBRuff, thanks for your post.

We're sincerely sorry to hear that this issue has affected you.

We are aware of an issue with activating Sim cards at the moment. Whilst I can't give a timescale for resolution, our technical teams are working to get the issue resolved ASAP.

[#3]

In less than 48 hours, Plusnet have proven themselves to be totally and utterly inept. Do not advertise services if you can't provide them. Shockingly bad customer services. Total amateurs. Rubbish.

[#4]

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@OskarPapa wrote:

Hi @JBRuff, thanks for your post.

We are aware of an issue with activating Sim cards at the moment. Whilst I can't give a timescale for resolution, our technical teams are working to get the issue resolved ASAP.

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Sigh, On checking the PN service status, nothing is posted showing that PN have an issue activating mobile SIM cards.

No wonder customers get frustrated and annoyed with PN

[#5]

Hi @JBRuff, I'm really sorry for the issues faced in your short time with us so far.

If you are still having issues please feel free to drop me a PM with your full name and mobile number so I can take a look.