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Over 2 weeks waiting for a reply to ticket

kuffs
Newbie
Posts: 2
Registered: 07-04-2007

Over 2 weeks waiting for a reply to ticket

Anybody listening here?  Ticket 29689970
Thanks
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Over 2 weeks waiting for a reply to ticket

I've just taken a look at your ticket and it appears for some reason the order hasn't completed to move you to ADSL2+. I'll get this placed again for you on Monday and we'll update your ticket then.
It's also worth noting that when you raised the ticket for the trial there was the following text on the page:
Quote
Please note these ticket pools are not directly monitored by the Customer Support Centre and that it may take up to 7 to 14 days for your ticket to be acknowledged.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
kuffs
Newbie
Posts: 2
Registered: 07-04-2007

Re: Over 2 weeks waiting for a reply to ticket

ok no probs.  Thanks for that.
I dont remember reading that about not monitoring the tickets but it's a long time since the original ticket was raised so I probably forgot.