Out of hours support

[dankek]

The ticket system's submit button seems to have disappeared, the live chat is seldom available, and the support phone lines are time-limited (and optimized for people who don't have jobs). How can I get a support request in at 11 o'clock at night? It would be nice to drop a ticket in when it's convenient for me, and then have someone pick it up the next day without me needing to worry about making the time for a call.

[jelv]

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@dankek wrote:
How can I get a support request in at 11 o'clock at night?

You can't unless it is to raise a fault which can be done online at any time.

[dankek]

I don't suppose being on the wrong internet plan (service provided not matching what I pay for) counts as a fault? I'm not making a generic "they're slow" complaint, I mean I'm pretty much certain that I've been set up with a different plan to the one I asked for.

[jelv]

Run the further diagnostics part of the BT speed test to see what your up and down IP Profiles are.

[Chris]

It looks like the order has completed on the wrong speeds, I'll get an order correct to fix that and confirm when this will complete shortly.

[Chris]

 Sorry for the error, you should start seeing an improvement tomorrow in your speeds.