Dear Mr Summers
My name is Jamie Owens and for 10 years I used your service @ my last residence with service that I always found quite good, as the few issues that did arise over that time, were handled quite satisfactorily.
Which is why in November last year I convinced my mother Eileen Owens, who is 82 years old, to change to your service, especially as you were in the midst of you £70 cutback offer ...
The actual technical side was a smooth transition, sadly the the attempts to retrieve the money far from so, and still a long way off even starting the process.
So far I have called 4 TIMES & asked someone online about this & we STILL haven't had the email to even START this process, also despite my assumption that I had been given administrator privileges(due to my mothers age etc) EACH time I call, it seems that instructions seems to have got lost in translation too
All this and you guys have the audacity to send me a customer service questionnaire (really bad timing)
This is now becoming a farce of epic proportions, and while I am sure I am locked into a certain amount of time, should this NOT be resolved, we will not just 'run out the clock' on this account and move my mum somewhere else, I will have to look elsewhere for my accounts and my new residence I will be moving into shortly.
Please feel free to contact me @ any of the contact details you have attached to my mothers account (am sure you can look it up)
and should I not hear from you I will be bitterly disappointed.
Kind Regards
Jamie Owens
