I just checked and chat is available here.
If you have them, you may need to disable some security software in the browser - Ghostery, for example - as that can block the link to the chat software. Some people have also reported problems with AdBlock+ as well as Ghostery, but I don't find that.
We have asked PlusNet many, many times to put a message about this issue on the website where people trying to use chat can see it. As yet.......
Re: Online Chat
In Ghostery, unblock "Google Tag Manager" ... and "Live Person"... Then reload the page.
Of course, this info should be posted underneath the message that......Live Chat is unavailable, please go and do the washing up... ( Equal to Plusnet wording... Please try another option ):cheesy: