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Oh dear, there goes another installation.

Devonian
Grafter
Posts: 1,854
Registered: ‎01-05-2011

Oh dear, there goes another installation.

I recommended PN to my brother, he handed over £100 to have a line installed today, and BT haven't turned up.
Makes me look stupid for shouting about the 'Great service' hey?
His user name is chrismary123 if anybody is still in the office,
Cheers.
11 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Oh dear, there goes another installation.

Sorry to hear that, I'd suggest advising your brother to take a look at the email we sent him yesterday as that explains what's happened.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Devonian
Grafter
Posts: 1,854
Registered: ‎01-05-2011

Re: Oh dear, there goes another installation.

He told me he checked his email... obviously not!
It's ok, you can't call customers names... but I can... and just did!   Tongue
Apologies to PN.  Huh Huh Huh
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Oh dear, there goes another installation.

I'll get one of the team to pick this up tomorrow morning and get in touch with your brother to sort this out.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Devonian
Grafter
Posts: 1,854
Registered: ‎01-05-2011

Re: Oh dear, there goes another installation.

Actually... I'm not sorry PN!
It seem's that after 2 weeks of the order being placed, YESTERDAY afternoon, Plusnet informed my brother that actually, no the order wasn't placed.
ticket number:  68991274
And like my brother said, why didn't anybody phone him?
He is on the phone right now to CS to cancel the order.
I had problems when I was awaiting activation, and looking at the other posts, so do many more customers.
This really is not good enough at all.
Devonian
Grafter
Posts: 1,854
Registered: ‎01-05-2011

Re: Oh dear, there goes another installation.

Well, after speaking with the CS agent, my brother agreed to another try, he said the lady was just as angry as he was, and she is the reason he didn't cancel.
It seem's the order was cancelled by BT... why are they allowed to do that?
My brother took a day off of work, he has a young family to support, and has no money, yet he has handed over £100 and lost another £55 missing a day work, now he needs to take another day off.
He hasn't even been given a date yet.
How can that be right?
Community Veteran
Posts: 1,294
Thanks: 30
Fixes: 4
Registered: ‎22-06-2012

Re: Oh dear, there goes another installation.

Quote
How can that be right?

It's not right, yet ofcom seem to let BTOR get away with their lousy practices time & time again. Unfortunately PN employees are the ones to incorrectly get it in the neck from annoyed customers.  Angry
Community Veteran
Posts: 3,404
Thanks: 10
Registered: ‎18-01-2013

Re: Oh dear, there goes another installation.

As above - almost exactly what I was going to type.
Unfortunately while PN is owned by PN, they don't seem to be treated any better than other BTOR reliant ISPs
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Oh dear, there goes another installation.

If he has to take a second day off work he should be able to claim for his lost wages. Have a read of http://www.moneysavingexpert.com/shopping/delivery-rights
jelv (a.k.a Spoon Whittler)
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Devonian
Grafter
Posts: 1,854
Registered: ‎01-05-2011

Re: Oh dear, there goes another installation.

Yup, he knows he can claim the money back, but the thing is, it's the principle of BTOR failing the customers over and over and over again, and the only people that suffer are the customer, who pays good money for the service,then pays even more in lost income, just for BTOR to cancel the appointment less than 24 hours before, by email, for a customer to check, even though they know he doesn't have internet, because the appointment is to install it!
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Oh dear, there goes another installation.

I'm sorry to hear about the problems your brother's had with this Devonian.
I can see that orders have been placed now. I'll keep an eye on them between now and completion and will make sure we throw a good will gesture his way for the inconvenience.
Adam
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 Adam Walker
 Plusnet Help Team
Devonian
Grafter
Posts: 1,854
Registered: ‎01-05-2011

Re: Oh dear, there goes another installation.

Cheers Adam you're a star.  Smiley