cancel
Showing results for 
Search instead for 
Did you mean: 

Offers not correct

jab1
Legend
Posts: 19,191
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Offers not correct

Just out of curiosity, I have checked what offers I could get from Plusnet. All I was offered was ADSL, despite the fact I am currently on FTTC, and can get FTTP - are BT Consumer trying to lose customers?

John
26 REPLIES 26
MisterW
Superuser
Superuser
Posts: 16,283
Thanks: 6,240
Fixes: 447
Registered: ‎30-07-2007

Re: Offers not correct

John,

Is that just on the Plusnet site or is it the same on the BTw checker ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 19,191
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Offers not correct

Just on PN, @MisterW . BTw (and my current provider) both say I can have FTTP - which I know anyway, as I have been notified by Zen, and the checker shows a 1-stage installation.

John
MisterW
Superuser
Superuser
Posts: 16,283
Thanks: 6,240
Fixes: 447
Registered: ‎30-07-2007

Re: Offers not correct

as I have been notified by Zen,

How recently has FTTP become available ? I wonder if the PN site hasn't updated somehow ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 19,191
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Offers not correct

It only became available last week - but why does it say I can't even get FTTC?Huh

John
MisterW
Superuser
Superuser
Posts: 16,283
Thanks: 6,240
Fixes: 447
Registered: ‎30-07-2007

Re: Offers not correct

but why does it say I can't even get FTTC?

Is your exchange Fibre priority ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 19,191
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Offers not correct

Nope - I will PM details.

John
Mustrum
Community Veteran
Posts: 3,650
Thanks: 1,083
Fixes: 78
Registered: ‎13-08-2015

Re: Offers not correct

What does the BTW DSL checker say?

jab1
Legend
Posts: 19,191
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Offers not correct

@Mustrum Thanks for that - I've already checked, and it says In I can get ADSL/FTTC/FTTP - as I know I can, but PN say i can only get ADSL, which I know is wrong, because the BTw checker AND my ISP say I can get ADSL/FTTC/FTTP. I actually saw OpenReach installing and checking the CBT's.

John
Mustrum
Community Veteran
Posts: 3,650
Thanks: 1,083
Fixes: 78
Registered: ‎13-08-2015

Re: Offers not correct

@jab1    just thought there might be something hidden in the DSL checker.

 

On the other hand maybe it is PN winding down and all they are offering now 😇

jab1
Legend
Posts: 19,191
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Offers not correct

@Mustrum Nope - used that, this time using the recommended UPRN reference, and it says exactly the same as the BTw checker. Thanks anyway.👍

John
jab1
Legend
Posts: 19,191
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Offers not correct


@Mustrum wrote:

@jab1    just thought there might be something hidden in the DSL checker.

 

On the other hand maybe it is PN winding down and all they are offering now 😇


So they are winding down to an ADSL-only supplier then? 😂

John
corringham
Seasoned Champion
Posts: 1,384
Thanks: 704
Fixes: 19
Registered: ‎25-09-2015

Re: Offers not correct


@jab1 wrote:


So they are winding down to an ADSL-only supplier then? 😂


ADSL is all Plusnet offer in my area (guaranteed download speed of 2.5Mbps!)

But to be fair, that is all Openreach make available. Luckily we have an altnet.

Mustrum
Community Veteran
Posts: 3,650
Thanks: 1,083
Fixes: 78
Registered: ‎13-08-2015

Re: Offers not correct

@jab1   maybe only on a regional basis, as when I checked my location this is all I can get 🤓

 

24 month contract
 

No phone line included
Why are landlines being phased out?

 

 Package and speed details

  • 67.3Mb minimum guaranteed speed
     
  • 17 - 18Mb estimated upload speed
  • £0 activation fee, was £20
  • Broadband only, no phone line required
  • Hub Two router included
  • Plusnet SafeGuard and Plusnet Protect powered by Norton included
jab1
Legend
Posts: 19,191
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Offers not correct


@corringham wrote:

@jab1 wrote:


So they are winding down to an ADSL-only supplier then? 😂


ADSL is all Plusnet can offer in my area (guaranteed download speed of 2.5Mbps!)

But to be fair, that is all Openreach make available. Luckily we have an altnet.


@corringham But I know full well I can get ADSL (not that I want it), FTTC (which I am currently on) and FTTP (which I am extremely likely to order next week).

John