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Notice period to cancel services ?

StuartUK35
Grafter
Posts: 279
Registered: ‎09-09-2011

Notice period to cancel services ?

hey all, is there a notice period to cancel FTTC service (don't have tele line with PN) ?
and whats the process for cancelling the service ?
When I ring the 4320200  number, it goes through to business ?Huh
and then am on hold (still on hold)..
if cant do it via phone, how do I cancel the service from my account login page ?
To note:  Moving house, cant get FTTC, as OpenReach suck (city living, not moving to the middle of nowhere)...
8 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Notice period to cancel services ?

Hi Stuart,
It's a shame to hear you're leaving. It may be best contacting our cancellations directly on this number: 03301239197. There's no queue at the moment.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
StuartUK35
Grafter
Posts: 279
Registered: ‎09-09-2011

Re: Notice period to cancel services ?

all sorted now Smiley Smiley
Fear not, we coming back to PN with phone/FTTC, but gotta wait 3 weeks to order it Smiley Smiley Smiley
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Notice period to cancel services ?

Glad to hear it! Feel free to PM me if you want me to oversee your provision.  Smiley
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
StuartUK35
Grafter
Posts: 279
Registered: ‎09-09-2011

Re: Notice period to cancel services ?

Why do customers have to pay a DISCONNECTION fee to leave Huh?
Have never heard of a disconnection fee HuhHuhHuhHuhHuhHuh
Community Veteran
Posts: 6,320
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Notice period to cancel services ?

http://portal.plus.net/support/customer_service/billing/cessation_charges.shtml#whatIsIt
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
StuartUK35
Grafter
Posts: 279
Registered: ‎09-09-2011

Re: Notice period to cancel services ?

Cheers
BTW do suck!
Community Veteran
Posts: 6,320
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Notice period to cancel services ?

Have you called Plusnet to ask whether this could be handled as a deferred house move rather than a cancellation followed by a new provision?
I don't know if they can do this but it might avoid the charge if you know that you will be signing back to Plusnet after you've moved.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
StuartUK35
Grafter
Posts: 279
Registered: ‎09-09-2011

Re: Notice period to cancel services ?

Smiley