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Not too bad a result in Which customer satisfaction survey

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Not too bad a result in Which customer satisfaction survey

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
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Registered: ‎27-04-2007

Re: Not too bad a result in Which customer satisfaction survey

Good, but could be better. Nice to see that we've improved on last year at least.
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 Adam Walker
 Plusnet Help Team
thisoldman
Grafter
Posts: 1,220
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Registered: ‎06-04-2009

Re: Not too bad a result in Which customer satisfaction survey

dont get 2 excited jim.......the number of people in the survey, the methodoligies used and the questions asked would make a 12 year old stats student blush
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Not too bad a result in Which customer satisfaction survey

Who was getting exited - you have a very funny idea of what excites me.  Lips are sealed
The one which caused me to dig further was Utility Warehouse which turns out to be a Discount Club
Superuser
Superuser
Posts: 1,884
Thanks: 470
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Registered: ‎05-11-2008

Re: Not too bad a result in Which customer satisfaction survey

Although PN has done better than last year ( up 1 place, with an increase in satisfaction by 6%) which is good news, their other  brand Madasafish dropped 4 places from last year (10th) to 14th this year, and a decrease in satisfaction of 8%.
Regards
Mike
Mike
anniesboy
Grafter
Posts: 387
Thanks: 2
Registered: ‎06-01-2011

Re: Not too bad a result in Which customer satisfaction survey

Yes true but for bundled service Which gave  >>>>    1st Utility Warehouse 79% ,    2nd PNet 75%,    3rd O2  73%