Not off to a good start
Quote from: chrispurvey I've checked your order and it's still on track.
Thanks Chris.
Quote from: keith4x4 Fingers crossed for the 8th
Good Luck
Thanks Keith. Fourth time lucky(!)
Sorry to break the bad news via the forum (have just tried calling your landline and mobile) the order was cancelled yesterday by our suppliers citing "system issues"
I'm going to speak with them now to find out more and get another order raised which hopefully we should be able to expedite for you.
Again, sorry to disappoint but thought it best to let you know straight away.
Adam
I'm going to speak with them now to find out more and get another order raised which hopefully we should be able to expedite for you.
Again, sorry to disappoint but thought it best to let you know straight away.
Adam
I wish somebody would update my call! 
Hi,
Please don't forget that's a provisional date at the moment and I won't confirm a date until I can be certain the order has been accepted properly. I'll be working on this again this afternoon and will be raising an escalation to get a manager at our suppliers monitor the progress of this order and hopefully avoid further issues.
I'll keep you posted.
Please don't forget that's a provisional date at the moment and I won't confirm a date until I can be certain the order has been accepted properly. I'll be working on this again this afternoon and will be raising an escalation to get a manager at our suppliers monitor the progress of this order and hopefully avoid further issues.
I'll keep you posted.
Only now it's being escalated? 
Fifth order cancelled.
The BT Wholesale system is cancelling my orders automatically. Time for yet further escalation on that side, but until the reason for the automatic cancellations is determined, this will continue. Previously, I was told this:
"I have contacted our suppliers for an update as to why your previous fibre orders have cancelled. They have advised that the orders were cancelled due to missing details. I have asked which details were missing to prevent any further orders from cancelling, however they were unable to provide this information. Our suppliers have advised that the issue which has caused your previous orders to cancel has now been resolved and any further orders should not be cancelled."
So my suspicion is that BT Wholesale lied, never in fact looked into why the cancellations were happening, and fobbed Plusnet off with two statements. They'll have to look into it now and intervene to prevent it automatically cancelling again.
From my perspective, while Plusnet have been helpful in trying to get this issue resolved, each month this continues I'm spending more money on my old broadband provider.
I have another potential solution, which involves utilising an unused second phone line, getting it set up with BT, starting a new account with Plusnet and then cancelling my old broadband and phone line and moving the number over. But that's a lot of hassle and probably expense that I shouldn't have to bear.
The BT Wholesale system is cancelling my orders automatically. Time for yet further escalation on that side, but until the reason for the automatic cancellations is determined, this will continue. Previously, I was told this:
"I have contacted our suppliers for an update as to why your previous fibre orders have cancelled. They have advised that the orders were cancelled due to missing details. I have asked which details were missing to prevent any further orders from cancelling, however they were unable to provide this information. Our suppliers have advised that the issue which has caused your previous orders to cancel has now been resolved and any further orders should not be cancelled."
So my suspicion is that BT Wholesale lied, never in fact looked into why the cancellations were happening, and fobbed Plusnet off with two statements. They'll have to look into it now and intervene to prevent it automatically cancelling again.
From my perspective, while Plusnet have been helpful in trying to get this issue resolved, each month this continues I'm spending more money on my old broadband provider.
I have another potential solution, which involves utilising an unused second phone line, getting it set up with BT, starting a new account with Plusnet and then cancelling my old broadband and phone line and moving the number over. But that's a lot of hassle and probably expense that I shouldn't have to bear.
Could it possible be more hassle than you've had already ........... er, well yes I suppose it could
And as you've realised there would be the expense, unless Plusnet are prepared to cover the cost
Whichever, it's going to be intriguing to see what BTw and Plusnet have to say now, but I think it's fairly obvious that someone much more senior at Plusnet needs to deal with this.
And as you've realised there would be the expense, unless Plusnet are prepared to cover the cost
Whichever, it's going to be intriguing to see what BTw and Plusnet have to say now, but I think it's fairly obvious that someone much more senior at Plusnet needs to deal with this.
Hi there,
I've updated ticket 66178160 following me chasing this up again today for you.
The good news is that the last order that Chris placed wasn't cancelled, I've been incorrectly advised that it was.
Whilst I'm still skeptical the order is progressing fine and the right actions were taken over the weekend to stop it from being cancelled and I'm expecting this to be resolved tomorrow, after which should be able to arrange a new appointment for you.
Thanks for your patience so far.
Adam
I've updated ticket 66178160 following me chasing this up again today for you.
The good news is that the last order that Chris placed wasn't cancelled, I've been incorrectly advised that it was.
Whilst I'm still skeptical the order is progressing fine and the right actions were taken over the weekend to stop it from being cancelled and I'm expecting this to be resolved tomorrow, after which should be able to arrange a new appointment for you.
Thanks for your patience so far.
Adam