cancel
Showing results for 
Search instead for 
Did you mean: 

Not good start

Geordio
Newbie
Posts: 2
Registered: ‎27-12-2012

Not good start

I signed up with plusnet following a house move, after experiencing poor customer service with BT.
After speaking to plus net, I decided to go with them, however since then it has been one issue after another.
Account user name and password were set up incorrectly so I couldn't access my account order line, in trying to resolve this the helpline staff were unhelpful, and now a delay in my activation date of another week, despite cancelling appointments so I could be around for the initial date.
In hindsight it seems it was better the devil you know!
3 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Not good start

Hi Geordio,
Sorry to hear of your less than satisfying start with us.
Also apologies for the delay with the activation, it will go live on the 11th. I'd be more than happy to oversee this and make sure it does go according to plan.
Chris
Geordio
Newbie
Posts: 2
Registered: ‎27-12-2012

Re: Not good start

I appreciate the response. After further discussions with the helpline, it seems I have no alternative but to wait.
If I had been given this connection date at the outset I would not have transferred.
Shame it wasn't apparent when my order was taken.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Not good start

Hi,
It is not an ideal situation for you, but we'll do all we can to put this right and provide the service we expect of ourselves.
If you have any questions then give me a nudge and I'll be happy to help.