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No usage shown, a common story

Baz2
Newbie
Posts: 3
Thanks: 5
Registered: 30-11-2016

No usage shown, a common story

Along with numerous others I cannot see my daughter's daily usage, Important to me as she suffers depression and I have a means of telling she is ok.  Phoned Plusnet( half hour wait to be answered) to be tod eventually that Plusnet have SCRAPPED DOING THIS, as accounts are unlimited. Boulder have beebpn nice to have been told in an email.  Also no way of telling in future. TrustPilot has Plusnt rated very very poorly.  I will be leaving this " disservice " shortly.

15 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: No usage shown, a common story

@Baz2- Sorry to hear that this has caused problems for you.

I feel that your circumstance is different, as in the legacy days the usage feature was only there to ensure that limits weren't being hit. Nowadays, there's little practical use for it.

For the record, showing usage has not been fully withdrawn, and is definitely not a confirmed company decision. We will be looking for a fix. In the meantime, I'd say that it's probably best not to bank on our usage pages for your issue. Apologies for this.

 

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
grahamt
Rising Star
Posts: 555
Thanks: 10
Registered: 05-04-2008

Re: No usage shown, a common story

Just in case anyone at Plusnet Towers sees this but not the thread I just started in the Fibre Broadband forum, I'd like to add my name to those people who can't see any usage at the moment. 3rd time this has happened this year.

Community Gaffer
Community Gaffer
Posts: 13,233
Thanks: 968
Fixes: 81
Registered: 04-04-2007

Re: No usage shown, a common story

This is probably why you're unable to see any usage at present.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

grahamt
Rising Star
Posts: 555
Thanks: 10
Registered: 05-04-2008

Re: No usage shown, a common story

Thanks, Bob. If you're on the case, then that's good.

I hope the packet loss problems get solved soon (can't say I've noticed any, but I'm not a demanding user (in the sense of needing lots of speed/very low latency). I also trust that the usage meter side-effect is fixed along with the packet loss issue.

Jonpe
All Star
Posts: 1,689
Thanks: 452
Fixes: 4
Registered: 05-09-2016

Re: No usage shown, a common story

Will the packet loss affect Father Christmas?  Should all children be forewarned, and should a team of trained counsellors be standing by just in case? Laugh

Merry Christmas! (If it isn't too early.)

bristolash91
Dabbler
Posts: 17
Registered: 03-12-2016

Re: No usage shown, a common story

i understand how you feel 

VileReynard
Seasoned Pro
Posts: 10,826
Thanks: 250
Fixes: 10
Registered: 01-09-2007

Re: Usage Allowance

Whilst you are messing with the mobiles, it would be nice to have a daily usage of broadband usage.

Just like in the olden days.

8BKA
Rising Star
Posts: 110
Thanks: 28
Fixes: 2
Registered: 01-12-2016

Re: Usage Allowance

My usage dates are wrong again it now says    Overview for the period 28 August 2016 - 27 September 2016 .

Should be 28 December 2016 - 27 January 2017.

Is anyone else having the same problem.

HangTen
Rising Star
Posts: 61
Thanks: 17
Fixes: 1
Registered: 30-07-2007

Re: Usage Allowance

Mine currently says: "Overview for the period 02 December 2016 - 01 January 2017"

Moderator
Moderator
Posts: 18,074
Thanks: 2,617
Fixes: 192
Registered: 06-04-2007

Re: Usage Allowance

Moderator's note by Mike (Mav)

Three posts moved from the wrong forum.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

HangTen
Rising Star
Posts: 61
Thanks: 17
Fixes: 1
Registered: 30-07-2007

Re: Usage Allowance

@Mav
In my reply to @8BKA, I was referring to my Mobile Account usage, as it appeared that the post I was replying to was querying the dates shown on his/her Mobile Account page.

Assuming this was a query directly relating to the Plusnet Mobile service, surely "Help with my Plusnet services/Mobile" was the correct forum to post in?

8BKA
Rising Star
Posts: 110
Thanks: 28
Fixes: 2
Registered: 01-12-2016

Re: Usage Allowance

Hi HangTen,

Thanks correct it was my mobile usage.

When I was changed to PlusNet from Life the usage dates were wrong then corrected themselves but from my billing date they were wrong again.

Also it states my amount due is zero should be £5.95

YOUR LATEST BILL

Amount due
£0.00
Bill produced on 28 December 2016
£5.95
Charges on bolt-ons (below)
£0.00
Payment due in 7 days on 12 January 2017.
Direct Debit set-up
Jonpe
All Star
Posts: 1,689
Thanks: 452
Fixes: 4
Registered: 05-09-2016

Re: Usage Allowance

Are you seriously complaining about being undercharged?

VileReynard
Seasoned Pro
Posts: 10,826
Thanks: 250
Fixes: 10
Registered: 01-09-2007

Re: Usage Allowance

Just make sure that you pay nothing by 12th January.