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No response to ticket for 7 days!!! Question #184985591

cpcnw
Rising Star
Posts: 66
Thanks: 6
Fixes: 1
Registered: ‎10-08-2007

No response to ticket for 7 days!!! Question #184985591

This is pretty poor. No point having a support ticket system if no one answers the tickets.

 

Plusnet support seems to be getting worse and worse...

 

Also - I corrected my 'error' then was rewarded with this???

 

Correct the highlighted errors and try again.

  • Post flooding detected (community received posts of a unique message more than 1 times within 3,600 seconds)
1 REPLY 1
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: No response to ticket for 7 days!!! Question #184985591

@cpcnw,

 

I'm sorry it's taken so long for your ticket to be picked up. I've now made sure it's been actioned for you and it's been updated confirming the required actions have been taken. 

 

Please let us know if you need any further assistance.