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No reply to question after 24 hours?!

morgana
Newbie
Posts: 2
Registered: 09-01-2009

No reply to question after 24 hours?!

Hi,  I'm helping a friend upgrade from Plusnet Dial-up to Plusnet Broadband, as a result of which a question was asked via the Support Email system 24 hours ago - and there has been no reply.  As the target for closing questions is 4 hours surely someone should have had a look at it by now?
The question ID is 27493140.
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 5,117
Thanks: 443
Fixes: 5
Registered: 04-04-2007

Re: No reply to question after 24 hours?!

I just checked that ticket id, and someone has just replied about 1 minute ago.  Sorry for the delay in response.
Kelly Dorset
Broadband Service Manager
morgana
Newbie
Posts: 2
Registered: 09-01-2009

Re: No reply to question after 24 hours?!

Thank you!  Smiley