No phone line for 17 days and counting
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No phone line for 17 days and counting
02-03-2016 11:15 AM
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Quote The fastest way to let us know if you're not happy with your service is by using Plusnet Chat (click the banner on the left) or by contacting us by telephone (0800 432 0200, 7.30am - 10pm every day). You can raise a complaint via either of these methods and these are the best ways to get a quick resolution to any issue.
Funny then that there is no banner. Is this how you keep complaints to a minimum? I would phone but see the title of my post for the reason why I can't. So how do I go about starting a formal complaint?
Re: No phone line for 17 days and counting
02-03-2016 11:21 AM
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Re: No phone line for 17 days and counting
02-03-2016 1:33 PM
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Re: No phone line for 17 days and counting
03-03-2016 2:32 PM
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Post removed as it was a duplicate of http://community.plus.net/forum/index.php/topic,149120.msg1311017.html#msg1311017
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: No phone line for 17 days and counting
08-03-2016 9:48 AM
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Re: No phone line for 17 days and counting
08-03-2016 11:40 AM
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Re: No phone line for 17 days and counting
08-03-2016 1:04 PM
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mav:quote
Re: No phone line for 17 days and counting
08-03-2016 9:24 PM
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Re: No phone line for 17 days and counting
09-03-2016 9:05 AM
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Re: No phone line for 17 days and counting
09-03-2016 9:13 AM
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PN will provide you with a refund for the downtime once the service is back up and running . Other wise until the fault is fixed they would not know how much to refund.
Also their billing system does not have the facility to stop taking a payment(s) when a fault is reported
Kind regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: No phone line for 17 days and counting
09-03-2016 9:23 AM
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Re: No phone line for 17 days and counting
09-03-2016 9:54 AM
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Re: No phone line for 17 days and counting
09-03-2016 10:17 AM
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Quote from: HarryB we did not advise this would be when the fault was resolved, it is just a review date for updates from our suppliers.
No, I don't expect I'll be reconnected this side of May. Given there is nothing scheduled on roadworks.org and that shows any work that has to have permission applied for then I take it that nothing will be done for the 11th. I'll be strung along with another on hold ticket and random date for an update where still nothing has been done. The suppliers line got old a week ago, I don't pay Openreach, I pay Plusnet, and I'm not getting what I'm paying for.
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