No dial tone and excessive waiting time to speak to an advisor
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No dial tone and excessive waiting time to speak to an advisor
20-09-2018 6:14 PM
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I have no dial tone, I can’t receive calls, yet my broadband is working, the waiting time to speak to an adviser is thirty minutes, not good
Re: No dial tone and excessive waiting time to speak to an advisor
20-09-2018 10:44 PM
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Click on this link and follow the instructions under "There's no dial tone" https://www.plus.net/help/phone/phone-line-troubleshooting/
Re: No dial tone and excessive waiting time to speak to an advisor
21-09-2018 2:31 AM
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If the fault is between the home and the cabinet (d-side) then ADSL can limp along with one side of the circuit broken.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Re: No dial tone and excessive waiting time to speak to an advisor
21-09-2018 8:47 AM
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Thanks for your input I appreciate it
Re: No dial tone and excessive waiting time to speak to an advisor
21-09-2018 8:54 AM
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Hi thanks for the info, I’ve tried the troubleshooting routine Three times and after a short time the same message appears “Oops something went wrong” and a number to phone so I’m in the loop of having to wait to speak to someone, thanks anyway for the input
Re: No dial tone and excessive waiting time to speak to an advisor
21-09-2018 9:43 AM
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It is known that the line tester does report failure in some conditions ... but it can also have successfully raised a fault report to BTOR. If there’s a ticket, you do not need to bother phoning.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Re: No dial tone and excessive waiting time to speak to an advisor
21-09-2018 9:56 AM
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Yes there is a ticket raised, thanks for your advice
Re: No dial tone and excessive waiting time to speak to an advisor
21-09-2018 3:42 PM
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