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No broadband, more than two weeks after phone line went live...

jethro135
Newbie
Posts: 2
Registered: 16-11-2015

No broadband, more than two weeks after phone line went live...

I have received a text stating that my phone line went live over two weeks ago, the router has arrived, but still no broadband. Given the fact I switched from Virgin media, due to their inability to install a service at my new address until today (16th Nov), this is mightily frustrating. I would have been on fiber right now. Instead, I'm still waiting for ADSL.
Then, you try and contact someone, phone only, 30min wait! I mean, talk about ridiculous. Who has 30mins to piss around, waiting on the end of a phone? I see mention of a help assistant, which can also raise a question, but absolutely no idea where this feature is. Go to: contact us, and there is a chat option, which is permanently greyed out. Why even have it there if it isn't available? Are you just trolling?
Have to sign up to a forum and hope that someone from the company checks in. Needless to say, you are not doing me proud.
2 REPLIES
jethro135
Newbie
Posts: 2
Registered: 16-11-2015

Re: No broadband, more than two weeks after phone line went live...

24hrs and no response... Can't say I'm surprised.
Plusnet Help Team
Plusnet Help Team
Posts: 5,518
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: No broadband, more than two weeks after phone line went live...

It appears the initial broadband order we placed failed.
I've replaced it now and your connection should be up and running by the 23rd.
Sorry for the inconvenience caused.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team