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No Reply to Ticket

paulsomerset
Newbie
Posts: 2
Registered: ‎09-06-2014

No Reply to Ticket

I haven't had a reply to my original ticket on Thursday 5th June 2014 2:37pm
Ticket id: 86659065
My Download  Speed is only 0.42 Mbps, almost unusable.
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: No Reply to Ticket

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: No Reply to Ticket

Hi paulsomerset,
I'm sorry to hear that you're having problems with your connection. I've taken a look at your account, as well as the three tickets you have regarding the issue. Your line appears to be dropping out on a regular occurrence:
<img src="http://community.plus.net/visualradius/generated/image14023130476248.png"/>
Do you switch your router off overnight? If so, that's probably the reason that your slow speeds. You can see why this happens here: http://community.plus.net/library/broadband/broadband-faults-guide-banding-guide/
Your line is banded to: WBC 288K - 576K Medium delay (INP 8 ) 6dB Downstream, UC Low delay (INP 0) 6dB Upstream. If you could leave your router switched on, I'll remove the banding and if this is what is causing the issue, leaving the router on will resolve it.
@Oldjim - Thanks, replied to them.
Chris Pettitt
Cloud Environments Engineer