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No Email or Chat?

stevench
Newbie
Posts: 4
Registered: ‎17-06-2015

No Email or Chat?

I have had a question that I would like to put to Plusnet regarding my cancellation however it appears that my account in the members centre has now been deleted/disabled so I am unable to ask a question.
The online chat never seems to be working for me and I can find no trace of a customer service email address anywhere.
Apologies if it is me missing something very obvious but it seems very difficult to communicate with you unless I am prepared to call you.
4 REPLIES
All4One
Grafter
Posts: 289
Registered: ‎17-03-2013

Re: No Email or Chat?

There is no customer service email as they use a ticket based system like a lot of companies.
You may have to call or you could write to them, but expect an even longer wait for a letter I imagine Crazy
catelliott
Grafter
Posts: 242
Thanks: 1
Registered: ‎05-02-2015

Re: No Email or Chat?

Hi there stevench Smiley
I'm really sorry to hear that you're having problems contacting us. How is it that we can help?
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: No Email or Chat?

Catelliot HELP  bring back tickets ,, would be a good start  Roll eyes
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catelliott
Grafter
Posts: 242
Thanks: 1
Registered: ‎05-02-2015

Re: No Email or Chat?

Sorry, rongtw, that's not within my powers I'm afraid Smiley