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No Chat For Days now?

mlmclaren
Grafter
Posts: 855
Registered: ‎04-12-2014

No Chat For Days now?

WTH is chat not available, I don't have time to be sitting in queues all day, been trying now for a few days, just getting not available messages..
Some fucking replacement for the Ticket System ay!
How else would you like to fuck me Plusnet!  Angry
5 REPLIES 5
pjmarsh
Superuser
Superuser
Posts: 3,630
Thanks: 1,297
Fixes: 14
Registered: ‎06-04-2007

Re: No Chat For Days now?

You can get straight on it now.  I was on it just gone 9:00am this morning as well without any delay.
Phil

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mlmclaren
Grafter
Posts: 855
Registered: ‎04-12-2014

Re: No Chat For Days now?

Yep I can confirm its working now though the icon is missing from support pages...
Also a waste of time as they still require me to call... so need to book a day off to sit on hold now!
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,079
Thanks: 661
Fixes: 185
Registered: ‎27-04-2007

Re: No Chat For Days now?

@The Almighty Cornholio
Sorry to hear the wait was particularly bad when you needed us.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
StuartUK35
Grafter
Posts: 281
Registered: ‎09-09-2011

Re: No Chat For Days now?

ironically the chat window doesn't allow for chat regarding a house move
so here I go, 'estimated wait time is 45 minutes' ! Cheesy Cheesy Cheesy Cheesy Cheesy
mlmclaren
Grafter
Posts: 855
Registered: ‎04-12-2014

Re: No Chat For Days now?

Quote from: _Adam_Walker_
@The Almighty Cornholio
Sorry to hear the wait was particularly bad when you needed us.


Grin there was no wait... there was no getting through... nothing got discussed, issue still outstanding... Ofcom, CISAS and ASA have and will be informed!  Smiley