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No 24*7 technical support for home users via phone?

fuiste
Newbie
Posts: 6
Registered: 10-01-2011

No 24*7 technical support for home users via phone?

Is there no 24*7 telephone customer support for home users?
I've been a Force9 (I still find it hard to refer to it as PlusNet!) customer for 18 years and am sure I've had late night support calls in the past, but maybe that was a long time ago.
I support some business customers and I know there is definitely 24*7 phone support for business customers as I have used it in the past, but I'm sure in the past I have also made late night phone calls for myself or friends & family home users that I support.
Have I got it wrong, or have things changed in the last few years?
Thanks,
Conor.
4 REPLIES
alanf
Aspiring Pro
Posts: 1,931
Thanks: 77
Fixes: 1
Registered: 17-10-2007

Re: No 24*7 technical support for home users via phone?

Superuser
Superuser
Posts: 11,090
Thanks: 2,451
Fixes: 22
Registered: 22-08-2007

Re: No 24*7 technical support for home users via phone?

Until the change there was no 24x7 business support.  Calls to the business support number were dealt with by the residential support teams.
pint
Grafter
Posts: 384
Thanks: 6
Registered: 19-08-2007

Re: No 24*7 technical support for home users via phone?

They should bring back the support centre webcam as well, using the webcams and call stats it used to be easy to find the best time to call if there was an issue
Gel
Seasoned Pro
Posts: 1,474
Thanks: 150
Fixes: 12
Registered: 02-08-2007

Re: No 24*7 technical support for home users via phone?