cancel
Showing results for 
Search instead for 
Did you mean: 

New idea

sheepherd
Dabbler
Posts: 20
Registered: 07-12-2009

New idea

How about collecting payment for phone calls on a monthly basis using direcr debit
15 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: New idea

welcome to the Forums
What phone calls?  the home phone chargeable calls are on Direct debit already, as is the PN line rental.  The Credit limit is for how much you will allow  until the DD is taken
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: New idea

Do I detect a hint of sarcasm?
Edit: I was right http://community.plus.net/forum/index.php/topic,81647.msg668363.html#msg668363
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
sheepherd
Dabbler
Posts: 20
Registered: 07-12-2009

Re: New idea

Jelv.
Thanks, if only we could get support staff to answer so promptly and appropriately.
regards
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: New idea

but he did post here first, his count was one when I posted
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: New idea

... and I hadn't seen his other post when I speculated that it might be sarcasm!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Lurker
Grafter
Posts: 1,867
Registered: 23-10-2008

Re: New idea

Jelv has a very finely tuned sarcasm meter.
I know, I helped him build it. Tongue
sheepherd
Dabbler
Posts: 20
Registered: 07-12-2009

Re: New idea

Do I take it then that Pierre-Pierre is PN staff.
Moderator
Moderator
Posts: 26,428
Thanks: 1,455
Fixes: 83
Registered: 14-04-2007

Re: New idea

No.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: New idea

Hi there,
All staff here are identified as such, with a Staff title under our names.
I'm sorry you've been affected by the call charge billing problem, hopefully Chris' response in your other thread has cleared things up.
sheepherd
Dabbler
Posts: 20
Registered: 07-12-2009

Re: New idea

Mand
Thanks for your interest, not only in this but in all the work you do for the customers. Unfortunately Chris's response  is wrong. The dec charge only covers BB and line rental there is still no outlook for when you will demand the largish amount outstanding for call charges nor has any notice been taken of my plea to find some mutually agreeable schedule  of the payments PN has failed to take.
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: New idea

Quote
Unfortunately Chris's response  is wrong. The dec charge only covers BB and line rental there is still no outlook for when you will demand the largish amount outstanding for call charges nor has any notice been taken of my plea to find some mutually agreeable schedule

I'm not sure my response is wrong, see my post on your other thread:
[quote=Chris]The amount will be taken along with your normal billing in January unless you choose to make a top-up before then.
We're happy to arrange a way for you to pay this if you'd like, however the easiest way would be to make a top-up soon and then the remainder would be payable on your next billing date. Please let us know if you'd like to arrange something different, thanks.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
sheepherd
Dabbler
Posts: 20
Registered: 07-12-2009

Re: New idea

Strat
I think this could be closed as it is being progressed elsewhere. Can I say thanks though, I have had much more support and decent answers through this channel than through any of the other channels.
Many Thanks.
regards
John
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: New idea

Glad to hear that things are being sorted for you.
Shout up if you need anything else. Smiley
Moderator
Moderator
Posts: 26,428
Thanks: 1,455
Fixes: 83
Registered: 14-04-2007

Re: New idea

Quote from: sheepherd
Strat
I think this could be closed as it is being progressed elsewhere.
John

Shouldn't need 'closing' as it will disappear through natural process.
Glad you're sorted Smiley

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine