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New finance system (are you sitting down?)

Community Veteran
Posts: 26,637
Thanks: 868
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Registered: 10-04-2007

New finance system (are you sitting down?)

Apparently it might actually be coming soon:
Quote from: boatboy
I agree this facility needs to be updated so we can change direct debit dates and the inflexibility is just not good enough.
I called them today and the update as it's going to be a couple more months before direct debit dates  can be changed and only when their new finance system comes into place.
No use for now. Plusnet, please sort out this basic but important issue.
jelv (a.k.a Spoon Whittler)
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6 REPLIES
Community Veteran
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Registered: 15-06-2007

Re: New finance system (are you sitting down?)

Grin Grin Grin
pwatson
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Re: New finance system (are you sitting down?)

PN are using 'two months' to mean around 60 days.  Unfortunately their calendar is based on Venusian days Wink
Community Veteran
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Registered: 22-06-2012

Re: New finance system (are you sitting down?)

But it is definitely happening. The agent confirmed it yesterday when I had to phone to complain that despite negotiating a new 2 year deal for 80/20 my first bill went UP instead of down. The process of providing me with a refund sounded more painful than the Chinese water torture!  Roll eyes
alanf
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Re: New finance system (are you sitting down?)

When Npower  and Vodafone "improved" their billing systems there were issues giving rise to a huge number of complaints. Here's hoping Plusnet has done a better job of testing than they did.
Community Veteran
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Registered: 08-01-2008

Re: New finance system (are you sitting down?)

Well, it's not as though they've rushed it.
Perfection takes time.
Call me 'w23'
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Registered: 30-07-2007

Re: New finance system (are you sitting down?)

Quote from: pwatson
PN are using 'two months' to mean around 60 days.  Unfortunately their calendar is based on Venusian days Wink

I thought a PN day was 8 hours and only M-F, so 60 PN days is around 129 Earth days. (add an extra Earth day for each bank holiday that falls between now and the end)
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