New custumer of 4 weeks and i am leaving crapnet!
Hi there,
I've taken a look at your account but can't see a fault ticket for us to investigate any issues you've got. From the notes on your account you called about disconnections or slow speeds and were advised of some tests to try, have you performed the tests yet? You can find them here: http://www.plus.net/support/broadband/bbfaults/droppingconnection.shtml
Below is an image of your connection logs, this shows that there are a number of disconnections which are likely to be causing issues with your connection.
I've taken a look at your account but can't see a fault ticket for us to investigate any issues you've got. From the notes on your account you called about disconnections or slow speeds and were advised of some tests to try, have you performed the tests yet? You can find them here: http://www.plus.net/support/broadband/bbfaults/droppingconnection.shtml
Below is an image of your connection logs, this shows that there are a number of disconnections which are likely to be causing issues with your connection.
Hi Chazric.
If you have speed issues, you may as well sort them out with Plusnet. It may take time, but it will be sorted.
I had problems ,almost as soon as I joined, and they did get sorted. If you have speed issues ,they are probably caused by external issues . These issues will still be there when you switch to a different provider.
Do the requested tests, and keep asking for help on the forums. You will probably get more direct and quicker help on the forums - but do follow up on the fault ticket.
My problems were resolved with a visit from an engineer who found some loose connections in the BT cabinet 400yds from my house. " 2 squeezes" of a pair of pliers and sorted. A simple solution to a difficult to diagnose problem.
There is light at the end of the tunnel... and it's not always a train hurtling at you at 120Mph..
If you have speed issues, you may as well sort them out with Plusnet. It may take time, but it will be sorted.
I had problems ,almost as soon as I joined, and they did get sorted. If you have speed issues ,they are probably caused by external issues . These issues will still be there when you switch to a different provider.
Do the requested tests, and keep asking for help on the forums. You will probably get more direct and quicker help on the forums - but do follow up on the fault ticket.
My problems were resolved with a visit from an engineer who found some loose connections in the BT cabinet 400yds from my house. " 2 squeezes" of a pair of pliers and sorted. A simple solution to a difficult to diagnose problem.
There is light at the end of the tunnel... and it's not always a train hurtling at you at 120Mph..
So i decided to give there service center a try, Mainly because i don't want to be ripped of by there £65 fee to break away, although i will if i have to.
So after they have me removing the front of my telephone socket for some test socket that was not even there. They said they would do tests on the line that would take up to 4 hours to complete them. I was assured that i would have a phone call today to let me know what was going on (but you know when you have that feeling your being fed a line? I had it). Well 32 hours later and no one has contacted me, am i surprised? Not really, i have read the problems other people have had on here.
Don't know what to do next, i feel so [Censored] angry. But they will make sure they access my bank account when its monthly payment time (oh i am on the £20 something a month because of the area i live in
)
So dam sorry i left my last supplier to give the "honest broadband from Yorkshire" a try. LOL i laugh when i see the tv advert now.
So thanks for the response on here, but what now? I just want what i am paying for, its simple.
EDIT: I have just noticed on there website that they have sent me a message. Would have been nice to have been told what to look for, and it was not the phone call i was expecting.
I will keep you informed, though it may take upto 5 days.
So after they have me removing the front of my telephone socket for some test socket that was not even there. They said they would do tests on the line that would take up to 4 hours to complete them. I was assured that i would have a phone call today to let me know what was going on (but you know when you have that feeling your being fed a line? I had it). Well 32 hours later and no one has contacted me, am i surprised? Not really, i have read the problems other people have had on here.
Don't know what to do next, i feel so [Censored] angry. But they will make sure they access my bank account when its monthly payment time (oh i am on the £20 something a month because of the area i live in
)So dam sorry i left my last supplier to give the "honest broadband from Yorkshire" a try. LOL i laugh when i see the tv advert now.
So thanks for the response on here, but what now? I just want what i am paying for, its simple.
EDIT: I have just noticed on there website that they have sent me a message. Would have been nice to have been told what to look for, and it was not the phone call i was expecting.
I will keep you informed, though it may take upto 5 days.
