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New customer review - mixed bag, overall excellent

FIXED
buzlby
Newbie
Posts: 2
Thanks: 3
Registered: 18-05-2017

New customer review - mixed bag, overall excellent

So I recently joined Plusnet from Bleedin terrible (BT), here's my experience.

Good

Customer service - absolutely excellent. Before joining I rang several times, questions always answered with patience (useful at my age!), and with warmth.

Most impressive for me is that Plus net is proud of its employees, so they give their FULL name.

Bonus is that calls are always confirmed in e-mail (unlike BT). They also speak a clear English (unlike the mumbled and heavily overseas accented BT operators)

Price - about half of that of BT

Speed - advised I would get 6 - 7 mb (same as BT, perfectly fine). However it has yet to drop below 9.5 mb, even at peak times

Bad

No internet for first week, but kept up to date by phone calls. Plus net then gave me a £10 refund for the inconvenience - appreciated !

Cashback cheque took about 40 days to arrive (was advised would be 30)

I have read some dreadful reviews of ALL the broadband providers, but had reached the end of my patience with BT. What sold me on Plus net was the customer service. Hopefully will continue

4 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: New customer review - mixed bag, overall excellent

Hi @buzlby  welcome Glad you had a good experience Thumbs Up

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samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
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Plusnet Alumni (retired) TonyMC
Plusnet Alumni (retired)
Posts: 116
Fixes: 3
Registered: 02-05-2017

Re: New customer review - mixed bag, overall excellent

Hi Buzlby, thanks for the honest review, I appreciate that not everything went smoothly for you but it has all been resolved, Whilst hiccups happen occasionally I think you've had yours and hope it's smooth sailing from here on in.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony C
 Plusnet Help Team
buzlby
Newbie
Posts: 2
Thanks: 3
Registered: 18-05-2017

Re: New customer review - mixed bag, overall excellent

So here we are, 3 months down the line.

I'm still as happy with the service, had a small issue though.

Initially my TV would not let me get the BBC i-player (had been fine with BT), read of others with this problem. After a couple of attempts I decided just to leave the TV on its own trying to connect for about 20 minutes (was cooking tea !). Well this resolved the problem, i-player now comes through easily and quickly.

There has been a price rise in the meantime (£1 a month), but I am still saving a fortune compared to BT.

I would again suggest that while some others have problems with Plusnet (as with EVERY ISP), my experience has been a happy one. Still impressed with customer service,

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: New customer review - mixed bag, overall excellent

Fix

Hi there, thanks for taking the time to come back and update. Great to hear everything's still going well for you. Please do let us know if there's anything we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff