Absolutely fantastic support, thank you guys. I was advised that I might be without broadband all day tomorrow for the switch from BT but, from first thing today, I had no internet connection. So potentially 48 hours with no connection. Discussion with BT was useless. Discussion with Plusnet led to completion of my connection within a few minutes. If this is the level of service and support and that Plusnet provides, I am very pleased to be able to use your service now. Don't let me down tho in the future!!