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New customer- Not happy, no phone line/broadband

dodgykeeper
Dabbler
Posts: 13
Registered: 10-03-2011

New customer- Not happy, no phone line/broadband

switched from talk talk as nightmere customer service. Had emails and texts saying switched on Tues 8th March. I still have no phoneline or broadband have raised a fault told to wait up to 3 days. Joke!  Angry
Problem is at exchange apparently.
Takes up to 3 days for engineer already 2 suggest they get more staff. Really fed up after all the positive noises that were coming out when I signed up!
Surely its not that hard to sort out Roll eyes
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,399
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: New customer- Not happy, no phone line/broadband

dodgykeeper,
I'm sorry to hear about a disappointing start to things. I've just checked your account and I can see our suppliers believe they've fixed the fault now. Is everything working at your end?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dodgykeeper
Dabbler
Posts: 13
Registered: 10-03-2011

Re: New customer- Not happy, no phone line/broadband

Hi, that sounds positive, cant check till later as at work! Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 13,399
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: New customer- Not happy, no phone line/broadband

I'm assuming all is well with this now? I've just had a look at your account and it would seem that you're online now.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team