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New customer - £200 wasted today - not happy

jonesyy1984
Newbie
Posts: 1
Registered: 01-12-2015

New customer - £200 wasted today - not happy

Hi guys, just thought I would share my first experience of Plusnet with you
I ordered my fibre broadband about 2 weeks ago and was emailed saying an engineer would be coming to my home today to fit my fibre internet between 8am - 1pm
As of 1pm the engineer had still not arrived so I decided to get in touch with customer services. After a 50 minute wait I was told that the email I received was in fact incorrect and there would be no engineer calling out as they have changed the way they do things!
I have lost a full days wages today to make sure I was at home for the engineer calling
I also booked my 3 dogs into kennels for the day to make sure they were not a problem for the engineer
All in all today has been a total waste of time and cost me around £200 in total
Not a good start !
New customers beware
4 REPLIES
Community Veteran
Posts: 26,657
Thanks: 883
Fixes: 10
Registered: 10-04-2007

Re: New customer - £200 wasted today - not happy

http://www.moneysavingexpert.com/shopping/delivery-rights might be useful
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: New customer - £200 wasted today - not happy

did you take the time off work as unpaid leave?
with regards to the kennel fees - well that's not something that anyone would every compensate you for. that was a decision you made.
Community Veteran
Posts: 8,367
Thanks: 859
Fixes: 9
Registered: 02-08-2007

Re: New customer - £200 wasted today - not happy

Quote from: spoon
http://www.moneysavingexpert.com/shopping/delivery-rights might be useful
Excellent link,
So anyone changing broadband provider should add that time is of the essence as part of the agreement with their new provider.
gjp112n
Dabbler
Posts: 11
Registered: 26-03-2012

Re: New customer - £200 wasted today - not happy

Welcome !
I'd love to say it will be alright once you get connected, but unfortunately experience says otherwise