Time for a change of ISP I thought, so I check the reviews, & try PlusNet.
I'm not 'web-savvy' by any means, but I got a good quality router (TP-Link N600) so I'm thinking I don't really need the Plusnet provided router.
Then I got a little confused trying to set it up.
So I call the 'Helpline' this morning, after I get the 'Activated Account' text.
When I call the Helpline it says: "One hour to wait"!!
After 37 mins of indifferent (Local?) music, & repetitive, one minute reminders, telling of PlusNets overloaded systems, I get a live, human voice.
But by then, in the interval, I had worked out how to alter my Router settings.... There might be a Moral here!?
And it all worked 110%.
So all I'm saying here is: Well done Plusnet. And also the smashing guy I spoke to. I didn't get your name but 'well done you!'.
BUT, long, long waiting times on your 'phone advice service' is not a real 'positive'.
Comments welcome: )
