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New boy here. All's Well That Ends Well. Probably.

bicyclz
Dabbler
Posts: 23
Fixes: 1
Registered: 29-10-2015

New boy here. All's Well That Ends Well. Probably.

Time for a change of ISP I thought, so I check the reviews, & try PlusNet.
I'm not 'web-savvy' by any means, but I got a good quality router (TP-Link N600) so I'm thinking I don't really need the Plusnet provided router.
Then I got a little confused trying to set it up.
So I call the 'Helpline' this morning, after I get the 'Activated Account' text.
When I call the Helpline it says: "One hour to wait"!!
After 37 mins of indifferent (Local?) music, & repetitive, one minute reminders, telling of PlusNets overloaded systems, I get a live, human voice.
But by then, in the interval, I had worked out how to alter my Router settings.... There might be a Moral here!?
And it all worked 110%.
So all I'm saying here is: Well done Plusnet. And also the smashing guy I spoke to. I didn't get your name but 'well done you!'.
BUT, long, long waiting times on your 'phone advice service' is not a real 'positive'.
Comments welcome: )
1 REPLY
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: New boy here. All's Well That Ends Well. Probably.

Thanks for the feedback, much appreciated!
The lad's name was Liam, I'll pass on the words to him and his manager.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet