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My faith in Plusnet has been restored.

BBNoMore
Newbie
Posts: 8
Registered: 30-12-2012

My faith in Plusnet has been restored.

I recently switched to PN but I lost my internet connection for four weeks due to a line tag cock-up thanks to Openreach.  Crazy  During this time I wondered if I had done the right thing switching from BT. The level of customer service I received from PN convinces me I made the right move. They kept in touch regularly by email informing me of any progress. When I phoned all the staff were friendly and seemed concerned I wasn't receiving the service I should have been. I would like to say a special thank you to Sharon in your complaints dept who sorted it out and who's offer of recompense has exceeded my expectations. Its nice to know there are companies out there who still value their customers.  Grin
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,255
Thanks: 197
Fixes: 62
Registered: 27-04-2007

Re: My faith in Plusnet has been restored.

I'm really glad to hear that's been resolved.
Thanks for taking the time to post and let us know if you see any further issues.
Adam,
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team